Example: Never exaggerate your contribution to the team. Don’t pick and choose on the work that you are willing to do. Always put your priorities in the right place. Polite A person’s behavior that is respectful and considerate of other people. Example: Always greet with everyone.
Some of the customers with special needs you might provide services for are: older customers, customers in wheel chairs, customers with hearing impediments, customers with sight impairment, customers with an intellectual disability or speech difficulties. * Use opportunities to enhance the quality of service and products Successful organisations anticipate, understand and satisfy customer needs and interests over time. You can satisfy customer needs by: understanding customer objectives and the criteria in which they are making a purchasing decision, asking customers for their opinions of your service and products, making customers aware that their opinions are valued and used, probing for current or potential sources of discontent, constantly seeking to add value, or to enhance the products or services offered. * Monitor procedures
These are in place not only to protect and guide individuals, but also their families, friends, their property, work colleagues, your employer and yourself. Working in care you are accountable for your own work and to take responsibility for maintaining & improving your knowledge skills. Keep accurate and up to date records and protect confidential information. Safeguarding individuals from harm or being treated unfairly. Understand that people have the right to make choices, help them to remain independent, fulfilling their lives.
The quality of services that is an employee gives to a customer is the reason why customers return to the company. “In service firms, where the interface with the customers is broad and intense, all contact personnel must be well attuned to the mission, goals, strategies, and systems of the company. Otherwise they cannot represent their firm well and successfully handle all those crucial contacts, known
Demographics and Psychographic, both help explain the customer in general, and what he or she is looking for in the business. The importance of completive intelligence was explained. Knowing what the competitor is offering and how to find this information out is important to any
Internal auditors guarantee that the internal controls are sufficient and calculate the company’s financial and information systems for accurateness. A series of audits such as financial statements, fraud, compliance, and operational can be made with the hiring of an internal auditor. The most beneficial audit for Whitfields Company would be an operational audit. Operational Audits can be done if upper-level management thinks that there is a need for operational improvements. It is a review of management and how operating procedures work.
Person-centred approaches means working together as a team towards a goal which is mutually identified and agreed with both the individual and the professional, and always working in the best interests of the service user. 1.2 Evaluate the use of care plans in applying person centred values. It is important to work in a way that embeds person centred values as it is in everything we do. Starting with practical and physical support. Whether it be helping with the day to day tasks of getting washed and dressed, or preparing meals, cleaning or grocery shopping.
Accurate tracking of all sales and incentives should be a must and should include a statement of any charges so that the customer is not questioning the accuracy of the system or the company’s ethics. The simple perceptions of Information Society ethics: responsibility, liability, and accountability, need to be reviewed to avoid these types of unethical decisions. Kudler Fine Foods needs to review and implement “The Golden Rule.” Train and retrain employees to follow the code of conduct that has been put into place by the company and this will gain the respect, trust, and most of all customer
These documents should be annotated to highlight the relevant sections. 6. Explain the benefits of making sure equality and diversity procedures are followed in a business environment. Your answer should include one benefit for the employer, one benefit for the employee and one benefit for the overall organisation. [1.6] Section 2: All about health, safety and security This section will help you to evidence Learning Outcome 2: Understand the purpose of health, safety and security procedures in a business environment Learning objective Place in Assessment 2.1 Identify employer and employee responsibilities for health, safety and security in a business environment Question 1 Page 4 2.2 Explain the purpose of following health, safety and security procedures in a business environment Question 2 Page 4 2.3 Identify ways of maintaining a safe and secure environment in a business environment Question 3 Page 5 1a.
Ways we can ensure standards stay high include providing excellent customer service, retaining good levels of communication, keeping them informed at all times, offer information in a professional manner, treating customers with a positive attitude and responding to customer feedback. Personal Development is important for all staff to consider regardless of the level at which they work. It is about taking note of aspirations and goals and planning a way of pursuing these. Those who make Personal Development plans tend to be healthier, happier, focused people. It is therefore important that all departments encourage their staff to work towards CPD and training and development