BSBCUS501C: Manage Quality Customer Service Assessment 2: Why is it necessary to clearly identify, before designing product and service offerings, customer needs, and what are some of the less obvious service aspects that might inform purchasing decisions? Customers are fully aware that if a company is not able to provide them with a service or offering to meet their needs, one of the competitors will be able to. With this in mind, it is essential for business’ to research and communicate with their customers to gain the relevant feedback required prior to development. Development should reflect research findings and should meet customer and market needs. Internal and external customers provide business with information about how their products are used, new opportunities for their business, trouble-shoot issues with their product, and organise workloads.
BSB51107 Diploma of Management Assessment Task 2 – Study Period 4 BSBCUS501A Manage Quality Customer Service CUSTOMER SERVICE QUESTIONNAIRRE 1. Imagine you work in a shop. List three things you can do to engage with a new customer walking into the store. * Greet your customer promptly * Converse with your customer. See if they need any assistance in finding something.
The three dimensions of need discover include; asking appropriate questions, listening and acknowledging the customer’s response and establishing the buying motive. When asking questions they should be appropriate questions and in line with where the customer is with their research or knowledge of the product or service, for example, if a customer has done some research on the product and they have a good idea of the features and how those features would be beneficial to them, the customer may become frustrated if you ask questions surveying type questions. If a sales person is not listening to the customer is it easy to ask questions that may seem redundant to the customer, thus frustrating the customer and making it hard for them to trust the salesperson. It is very important that the salesperson listens and acknowledges what the customer is saying and the answers that they give to the questions asked. This will help a great deal when selecting a solution for their problem.
CTAP (word count: 3,204) I. Identification Summary: Barbara Melton is one of two reference librarians at a public library in Marsville. While working, she is approached by a young man who asks for help in researching the city’s water supply and cyanide. Her feeling is that he is nervous and his questions make her uneasy about his motives. She is a professional who believes strongly in the librarian’s code of ethics that protects patrons’ privacy and access to information.
Read your paper after you print it out. You may catch errors you might have missed otherwise. (This will also eliminate the old “I printed off the wrong file” problem). ***As you work on this assignment, please feel free to come by my office hours (make an appointment if you can’t make my scheduled hours) or email me if have questions, need help, would like to show me an outline or draft,
The customers come to the front office of the retail shop and this is where the travel agent welcomes the customers and they must make a good first impression. They will also have to be the first one to interact to the customer and ask them if they need help. Meanwhile call centres only have a back office because they do
How do you get to this page to start with? Is this the start of creating a candidate’s record? I upload my candidate’s CV into our office system (Tracker) the system then recognises the CV and collects basic information of the candidate, such as name, employment title, phone number, address and email address into sections. There is also a quick view option to download CV; also there is an availability box underneath the CV storage which gives a quick overview of basic information about the candidate I have spoken with on the phone. How do you check that the information you have put on to the system is correct and accurate and why is it important do so?
This will satisfy the existence objective. They can also observe the employees and make inquiries of the inventory process when necessary. The audit team can record the client’s recording of transactions by verifying the amounts of transactions. SDF’s Best Boy Gourmet is sold by special order through their relatively new website. The auditor will want to test the computer program to the unit selling prices on the sales invoice with an electronic file of approved prices to test the accuracy objective for sales
Explain to your colleague what information you needed to know, return and inform your customer and ask them if they needed any further help. c) Explain to your customer unfortunately you cant answer their query but if they didn’t mind waiting a few minutes you would find out off a colleague what it is they needed to know. Return thank your customer for their patience, inform them with the information they required and ask them if they needed any further help. 3. Obtain help from a colleague if you are not able to deal with your customers request you would: a) Your colleague is also dealing with a customer, you interrupt them and ask them the information you need, thanking them for their time.
Library Donation Project Description: In the following project, you will compose a business letter in the block style for the Aspen Falls Public Library. You will type the letter, and then copy and paste an attachment as a second page. You will correct spelling, grammar, and writing style errors and format the letterhead and attachment. Instructions: For the purpose of grading the project you are required to perform the following tasks: Step | Instructions | Points Possible | 1 | Start Word. Download and open the file named skills_wrd01_grader_a1_Library.docx | 0 | 2 | Complete the letterhead by clicking at the end of the first paragraph, pressing ENTER, and then typing the following on two separate lines: 255 Elm Street