Mcdonald’s Senior Customers

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McDonald’s Senior Customers A Case Analysis Prepared by: Michael John M. Ballero Marketing Management I. Introduction McDonald’s is the world’s largest chain of hamburger fast food restaurants with more than 34,000 local restaurants serving approximately 69 million people in 119 countries each day. It is operated by a franchisee, an affiliate, or the corporation itself. The corporation's revenues come from the rent, royalties and fees paid by the franchisees, as well as sales in company-operated restaurants. McDonald's primarily sells hamburgers, cheeseburgers, chicken, French fries, breakfast items, soft drinks, milkshakes and desserts. In response to changing consumer tastes, the company has expanded its menu to include salads, fish, wraps, smoothies and fruit. McDonald's brand mission is to be, “Our customers' favorite place and way to eat. Our worldwide operations are aligned around a global strategy called the Plan to Win, which center on an exceptional customer experience – People, Products, Place, Price and Promotion. We are committed to continuously improving our operations and enhancing our customers' experience.” II. Statement of the Problem The insight of younger customers of McDonald's image and the current strategy regarding senior citizen clients. 1. Evaluate Suzanne Drolet current strategy regarding senior citizens. 2. Does this strategy improve the McDonald’s image? 3. What should she do about the senior citizen market? 4. Should she encourage, ignore, or discourage these seniors? 5. What should she do about the bingo idea? III. Definition of the Problem Suzanne Drolet, the manager of a McDonald’s restaurant in a city with many seniors is concerned whether to engage or allow and encourage more senior citizens to use her restaurant. If the senior
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