Communication between colleagues is essential, so that it ensures a continuity of care for the client, and all staff are aware of the current needs of the client. Communicating with someone who is non verbal or deaf can be very difficult as they cannot tell your there needs, getting used to the person is important so you gets used to different things they do to communicate with you. 1.2 Explain how effective communication affects all aspects of own work Effective communication is to understand service user and assist them in according to that. Nothing can be done properly without a complete communication. As a care worker, if I could not be able to communicate with my service user because of communication barrier then the service would be unsuccessful.
1.1 explain how a working relationship is different from a personal relationship A working relationship should remain on a professional level. It should never become personal no matter how well you may get on with your client, and to certain extents your colleagues as well. In a social care setting, there are certain guidelines that you must respect and obey that soon highlight the difference between a working and personal relationship. An example of these guidelines is to never promise to keep a secret! Unlike in a personal relationship or friendship, you are inclined, even obliged to do this in order to show your loyalty to a friend.
It is essential that there is good and effective communication taking place within the work setting. Daily tasks will only be successful with smooth transfers of information. In order for me to develop within my role, there must be effective communication between my colleagues and myself. This will help keep positive morale and improve the quality of work. To enable myself to communicate with the residents, speaking clearly and directly gets the message across .
In the work setting, communication is one of the most important tools we use as it can help build trust with colleagues, clients and their families, helps us to understand the individual’s needs, negotiation, and to help us de-escalate a tense situation. 2) Be able to meet the communication and language needs, wishes and preferences of individuals. 2.2) Describe the factors to consider when promoting effective communication. There are many factors when communicating with an individual, and some of which can impair a form of communication, these can be an individual who is mute (cannot speak), deaf or perhaps just does not speak or understand the languages we use. Other things to consider are the scenario of communicating, whether it’s to a group of people, on a one-to-one basis, formal, professional or even the environment (Too loud to communicate effectively).
It is important that you follow care and support plans and understand and respect what the individuals you work with say they need. In your role, you will also be expected to: Uphold public trust and confidence. Be accountable for the quality of your work and take responsibility for maintaining and improving your knowledge and skills. Be aware of ways in which your relationship with an individual must be different from other relationships. You have a professional duty of care to the individuals you support which is different to the relationships you have with your friends and family.
SHC 2.2 Understand what is required for competence in own work role. 1.1 Duties and responsibilities of being a practioner of my setting would be to respect the principles of confidentiality; all information should be treated as confidential unless the safety and wellbeing of the child is in a dangerous environment for them. Another responsibility is to avoid gossip as you should not be speaking about the child or the setting you care for as you are unable to see who is hearing your conversations or who this information could be returned to. I am aware of being careful of stereotyping children and parents. Don’t judge a child on what their parents wear.
Safeguarding is protection of vulnerable people from abuse and harm. As a Carer you have a duty of care to report any allegations and suspicions of abuse( whistle blowing policy), harm or any other dangers in your work setting. Following your policies also insures that your services users are not exploited or taken advantage of for example by a member of staff, e. g. Gifts policy, which lays down rules that members of staff are not to accept any kind of gifts from service users. Should you be aware of this policy being discarded by another member of staff it is my responsibility to report this as it is not only against the company's policy but could also result in confrontations with the individual's family
For example an individual will be asked which people are important to them family and friends will form a circle of support for the individual, this will help to enable an individual feel part of the process. There should be regular reviews where the individual will be part of the process and have creative input into any changes that need to be made to the circle of support, at all times it is very important to take into account an individual’s feelings and aspirations. It is also important to ensure the safeguarding of the individual at all times. 1.2 Explain the benefits of using person-centred thinking with individuals The benefits of using person-centred thinking with individuals are the individual is always at the centre of the process. The individual will be supported in making informed choices for example being involved in the community by attending activities/College.
HSC3019 Support individuals in their relationships Learning Outcome 1 1. Analyse reasons why individuals may find it difficult to establish or maintain relationships Few people would say that people with disabilities should not be encouraged, enabled and supported to lead full and "ordinary" lives. Everyone needs to have friendships and relationships with others. It's all part of being human. The will within each of us to achieve that goal should never be underestimated.
You can ensure that personal attitudes or beliefs do not obstruct the quality of your work by leaving your personal opinions and judgements at the door. It is vital that you go into work with an open mind and keep in mind the fact that not everybody’s beliefs and preferences are the same as your own. You should focus on your responsibility as a professional before your personal opinions. Service users should be treated according to their needs and preferences, not your own. You should maintain self-control and prioritize what is important and in this case, that is the individual who you are supporting.