1.2- Explain how effective communication affects all aspects of working in an adult social care setting: Effective communication can affect many aspects of work,effectively communicating can help build levels of trust,help recording and reporting incidents, aid participation and help with service provisions. 1.3-Explain why it is important to observe individuals reactions while communicating with them: When communicating with an individual it is key to pay attention to reactions that the person gives off. This is because it allows one to understand what that the individual is expressing and to help meet the individuals needs.It helps to also notice any changes in an individuals needs and to enable effective communication. Outcome 2- Understand how to meet the communication and language needs,wishes and preferences of an individual. 2.1- Explain why it is important to find out an individual's communication, language needs ,wishes and preferences: It is important to find out an individual’s needs,wishes,and preferences because it allows the person to enable effective communication while trying to understand what an individual is trying to express.
2. Explain how communication affects relationships in the work setting. Communication affects relationships in many ways in the work setting. For example with colleagues, the manager or supervisor and whole Trust. No matter who we communicating with, strong communication skills are an absolute must.
Unit 4222-201 1.1 Identify different reasons why people communicate Reasons why people communicate: -.to connect - to control - to express - to learn - to teach - to relate (establish, maintain, and adjust relationships) - to share (what’s on our minds, in our hearts, and from our guts) - to compliment - to experience - to be 1.2. Explain how effective communication affect all aspects of own work Communication is a basic requirement of my job role to communicate with individuals and their families, other members of staff on a daily basis. Communicating with other staff members ensures effective team working and continuity of care. It also ensures any health and safety issues are recognised and reported. All carers attend hand over at the beginning of each shift and also complete communication books after attending an individual, thereby keeping other staff informed and aware of current situations within the workplace.
The good thing about this theory it allows care professionals to change and adapt to the communication style to meet the individual’s needs and preferences. According to argyle’s theory, this would able to make the communication effective as the skills are being developed throughout the process using verbal and non-verbal feedback from others. As the communication cycle is a two-way process, there is more of an understanding of what is being said. This is because you are sending messages back and forth, constantly knowing which stage you are in. The cycle can be
2.2 Describe how to manage risks associated with conflicts or dilemmas between an individual’s rights and the duty of care Speak with the manager to implement protocols in regards to the situation. As above, carers could ask at various times if the individual would like personal care and to include objects of reference or imagery to reduce confusion. Furthermore, the manager would possibly need to assess the individual’s mental capacity in making specific decisions. 2.3 Explain where to get additional support and advice about conflicts and dilemmas Additional support can be retained from sources including, company Policies and Procedures, management, online (internet/CQC website) and through the training we receive. 3.1 Describe how to respond to complaints Complaints are dealt with impartially and with confidence.
SHC 21: Introduction to communication in health, social care or children’s and young people’s settings 1. Understand why communication is important in the work place. 2.1 The reasons why people communicate are to get to know one another, to express their feelings, so you they can tell people their wants and needs, they also communicate to make bonds with people and to find out what name they prefer to be called, for example; if their names William they may prefer to be called bill for short. People may also communicate to give out instructions to their team to tell them what jobs they need to do. 2.2 Effective communication effects all aspects of own work because is help you understand the service user and their needs.
DIP TC 1.1 Identify 3 different reasons why people communicate. Relationships- to make connections with others for support, comfort, understanding, friendship,love, etc. Thoughts- to share your ideas, turning thoughts into words, reflecting, thinking out load, speaking your opinion etc. Routine- As a social ritual, do or say what is expected. DIP TC 1.2 Explain how effective communication affects all aspects of your work.
Anthony schorah Unit 4222-201 1.1Give at least 3 different reasons why people communicate? • Build relationships • Maintaining relationships • Gain and share information 1.2Explain how effective communication affects the way you work? Effective communication is the foundation of everything you do in your work and affects every aspect of your work and who you work with, including colleagues, service users and their families. 1.3Explain what barriers to communication are and list them? • There are typically 7 barriers to effective communication • The first is physical barriers.
1.2 Explain how communication affects relationships in the work setting. Communication is the basis of all relationships, regardless of whether the relationships are personal or professional. As individuals communicate, a relationship is formed. This is usually a two-way process as each individual involved gets to know the other through a process of communicating and sharing information. When you provide care for someone, you will get to know and talk to him or her, and a relationship will grow.
Codes of practice. National occupational Standards. 1.3 Everybody is entitled to their own opinions and these come about because of their own personal experiences, it is always important to listen to other peoples opinions and be receptive to their opinions as ultimately we are all aiming for the same high standard’s but may just vary the way we work to achieve the same outcome. By being receptive and listening I am gaining more knowledge in this role not your belief’s as your belief’s are personnel to each and everyone, and this would threaten the service user’s right to fair treatment. 2.1 Being able to reflect on our actions and our own experiences allows us to learn from them and adapt our behaviour and give us a better understanding of ourselves, our knowledge and workplace practices , ultimately improving the quality service.