Cu236P/Ct236 Principles for Implementing Duty of Care in Health, Social Care or Children’s and Young People’s Settings

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1.1 Explain what it means to have a duty of care in own work role To meet the individuals’ needs (hunger, warmth, shelter, mobility) in a safe environment whilst respecting their human rights. 1.2 Explain how duty of care contributes to the safeguarding or protection of individuals Our duty of care involves protecting individuals from harm as a result of outsiders (strangers), other potential threats within the environment (potentially threatening carers and residents) and from harm to themselves. Any indication of such failures in that individual’s care must be notified to management immediately. 2.1 Describe potential conflicts or dilemmas that may arise between the duty of care and an individual’s rights If an individual refuses personal care for an extensive period of time we are failing our duty of care to maintain the person’s hygiene however by forcing the issue we would be denying the individual of their human rights and freedom of choice especially if they are capable of making their own decisions. 2.2 Describe how to manage risks associated with conflicts or dilemmas between an individual’s rights and the duty of care Speak with the manager to implement protocols in regards to the situation. As above, carers could ask at various times if the individual would like personal care and to include objects of reference or imagery to reduce confusion. Furthermore, the manager would possibly need to assess the individual’s mental capacity in making specific decisions. 2.3 Explain where to get additional support and advice about conflicts and dilemmas Additional support can be retained from sources including, company Policies and Procedures, management, online (internet/CQC website) and through the training we receive. 3.1 Describe how to respond to complaints Complaints are dealt with impartially and with confidence. The individual can either
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