Interpersonal Communication Alan O'Connor Unit 6

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Questions: 1. From the interaction does it seem to you that Alan is actively listening? Why or why not? How well you listen has a major impact on your job effectiveness, and on the quality of your relationships with others. For instance we listen to obtain information, we listen to understand, we listen for enjoyment, and we listen to learn. Given all this listening we do, you would think we'd be good at it! In fact most of us are not, and research suggests that we remember between 25 percent and 50 percent of what we hear. Active listening in the professional and personal context requires concentration and determination. Using active listening techniques helped me become a better communicator. Alan is nervous about the interactions with his employee because he is not confident and that is causing him to pseudo listen to their concerns because he is preoccupied by his lack of confidence to conduct the interviews. Alan is also not using a tactful approach to the conversation as well. A better approach would be to start with what the employee is doing right and build them up before criticizing their work. 2. Describe how Alan’s opening thoughts on his job, narrated in the video, affect his approach to the performance reviews. Does Alan’s view of his job foster a negative or positive work atmosphere with his employees? Explain. Alan’s lack of confidence in his ability to conduct performance interview has prevented him from practicing mindful listening. When we are mindful, we don’t let our thoughts drift to what we perceive to be our weaknessess, or do we focus on our own feelings and responses. Instead, when we listen mindfully, we tune in fully to another person and try to understand what that person is communicating, without imposing our own ideas, judgments, or feelings. As a result of his negative attitude and being overly critical of himself

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