Some of the reasons people communicate are to express feelings, build relationships, gain understanding, pass on and receive information, share knowledge and opinions and to help us to anticipate and predict behaviour. People communicate to express their needs and desires and understand and be understood and it allows us to understand and predict the behaviours of others and aids us to make decisions and solve problems. We communicate to meet the needs of others and also ourselves. Effective communication is vital in the work setting as we communicate with a variety of people and we need to ensure we pass on information and listen actively to be able to meet the needs of service users and staff. We have to communicate well with colleagues to ensure the smooth running of things, to make sure information is handed over clearly and to avoid confusion and allow continuity of care and minimise risk.
We also communicate in order to motivate the people around us to name a few reasons. 2. Explain how effective communication affects all aspects of own work whilst working in childcare effective communication is paramount. We communicate with the children in order to teach them new skills, we also use communication to encourage and motivate the children as well as other staff on a daily basis. We as staff must communicate in order to keep the children safe from relaying information of a hazard check or announcing the finding of a potential hazard to passing on concerns about a child if that should arise.
If unable to communicate they would be denied these rights. 1.2 Explain how own role and practice can impact on communication with an individual who has specific communication needs As a senior carer it is my responsibility to enable the individuals in my care to express themselves and their needs. I do this by assessing their needs and providing the appropriate support. Sometimes this may be just allowing a person a little extra time to communicate their needs and encouraging and motivating communication or sometimes aids are needed such as picture boards for example. I will often need to work alongside others including GP’s, speech and language therapists and friends and family members to monitor the effectiveness of the support I am giving the individual.
How can communication affect relationships in the work place? Practitioners needs to communicate with their colleagues, parents and other professionals in order to achieve effective practice, it is essential to build good relationships with a range of people. Practitioners who have good communication skills tend to have good relationships with children, parents and other adults. Relationships are built on body language, facial expressions and the way people listen and talk to others. To work effectively we have to communicate information, this will include information such as how the child is feeling, what kind of day they have had, what their play interests are or information regarding their health, referring them to outside agencies like speech therapists.
SHC/31 - Promote communication in health, social care or children’s and young people’s settings J/601/1434 1. Understand why effective communication is important in the work setting 1.1 – Identify the different reasons people communicate Communication is needed to build relationships in the first burst of communication we are building a new relationship even by just saying hello. Then we need to maintain this relationship each time I greet a parent/carer when they come into my setting, by asking how they are? What have they done over the weekend? This helps strengthen the relationship.
PROMOTE COMMUNICATION IN HEALTH, SOCIAL CARE OR CHILDREN AND YOUNG PEOPLES SETTING (SHC 31) Outcome 1 Understand why effective communication is important in the work setting. 1. Identify the different reasons people communicate. People communicate to express needs; to share ideas and information; to reassure; to express feelings; to build relationships; socialise; to ask questions and to share experiences. People also communicate in order to establish and maintain relationships with others, to give and receive information and instructions, to understand and be understood, to share opinions, knowledge, feelings, emotions, to give encouragement and show others they are valued.
UNIT O51 Promote communication in health and social care or children and young peoples settings 1.1 Identify the different reasons people communicate Whilst working within a care setting. The key reasons why people communicate are: * To build relationships This is one of the most important reasons that we communicate aiding us to establish, maintain, adjust and build relationships. These relationships can be friendly, romantic or professional all of which require some level of communication to build or create a shared understanding. * To share ideas and thoughts Adults and young people will have information, facts and observations they need to pass on or disclose to others. * To maintain relationships A simple wave (non-verbal) or hello (verbal) are a techniques to maintain relationships used on a daily basis, whether it be in a professional capacity or personal.
● Remembering issues which are personal to them – it will always help to build positive relationships if you enquire aer particular aspects of another person’s life – for example, if you know that a colleague is concerned about their child getting into a particular secondary school, or if you are aware that it is a child’s birthday. ● Taking time to listen to others – make sure that you take time to listen to other people, in particular if they are asking for advice or help, or if they need to confide in you. You should always show that you are interested in what they have to say and respond appropriately. ● Being clear on key points – when you have conversations with others in which you are giving them information, you should always ensure that they are clear what you have said at the end of the discussion. This is because it can be easy to be distracted from the main point of the conversation.
ques 1.Identify the different reasons people communicate People communicate for different reasons, to portray their feelings, emotions, pain, opinions, etc. The communication could be professional (formal), or personal (informal). • People communicate in order to establish and maintain relationships with others, to give and receive information and instructions, to understand and be understood, to share opinions, knowledge, feelings, emotions,to express needs; to express feelings; to build relationships; socialise; to ask questions; to share experiences to give encouragement they are valued. • Individuals communicate with carers to express their needs and preferences and to ensure they are met. As a carer I would discuss the options and choices available to the individual to allow them an informed choice regards their care.
UNIT 1 Introduction in comunication 1 Undestand why communication is important in the work setting 1.1Identify the different reasons people communicate People communicate for specific reasons,in orderto express emotion( fear,anger,pain,joy,loss).People live and communicate whitin a range of different groups and communities _families,neighbourhoods,workplaces,schools,comercial settings,users of profesional services,Communication can be –formal or informal. The nature of communication is very different,dependent ofthe circumstances,some communication are personal and very intimate(usualy with people to we are very close) ,other communication are for anaudience and are aimed at groups of people. 1.2Explain haw effective communication affects all aspects of the learners work In our job we need to communicate with people all the time. First with the person we are supporting and then with the family and frends. We will also communicate with coleagoes and with other professionals.The way you communicatewill bedifferent depending on the person with you are communicating and the purpose of communication.