2.2. Give Attention to Individual Children and Young People in a Way That Is Fair to Them and the Group as a Whole.

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2.2. Give attention to individual children and young people in a way that is fair to them and the group as a whole. ● Effective communication – this is the key area for developing relationships with others and also covers many different forms of communication (see below). ● Showing respect – in order to develop positive relationships with others, it is very important to be courteous and respectful, and to listen to their points of view. Adults and pupils with whom you work may also be from different cultures and have different beliefs or values from your own. You should ensure that you acknowledge and respect the views of others at all times and take time to remember names and preferred forms of address. ● Being considerate – take the time to consider the positions of others. You may be working with a child or adult who is under particular pressure at a given time and need to understand why they may have behaved or reacted in a certain way or out of character. ● Remembering issues which are personal to them – it will always help to build positive relationships if you enquire aer particular aspects of another person’s life – for example, if you know that a colleague is concerned about their child getting into a particular secondary school, or if you are aware that it is a child’s birthday. ● Taking time to listen to others – make sure that you take time to listen to other people, in particular if they are asking for advice or help, or if they need to confide in you. You should always show that you are interested in what they have to say and respond appropriately. ● Being clear on key points – when you have conversations with others in which you are giving them information, you should always ensure that they are clear what you have said at the end of the discussion. This is because it can be easy to be distracted from the main point of the conversation.
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