Outcome 1 – Understand how to make telephone calls 1.1 Describe the different features of telephone systems and how to use them. Telephones have multi functions so different purposes. A hold button is which puts someone on hold, caller waiting lets people know that someone is waiting. Caller id shows the number of the contact calling and if known it will show their name and details. Call forwarding allows calls to be directed to different offices and people for different reason, if no one answers or it’s a different department which is needed.
| Call Waiting | This allows you to know that there is someone calling you when you already using the phone. Usually this is indicated by a tone or lights flashing on the phone. | Caller display | Allows the user to see what type of call is coming into the phone (internal or external) and also the telephone number. This when used with a contact list or directory can allow you to see who is making
The loudspeaker function can be used if more than one person needs to listen to the call, press the button and the sound comes from the speaker instead of the receiver. 1.2 You need to identify the purpose of a call before you make it so that when the phone is answered you sound professional and you can get to the purpose of the call without wasting time. 1.3 You can obtain names and numbers of people for contacting off the Internet if they are businesses or the phone book or by asking colleagues at work who you think may have the number. The names and numbers of patients are stored on the computer at work. 1.4 To make contact with people inside an organisation the is a lift of everyone’s internal numbers on your desk, you just type the number into your phone to call them.
Task 1a • The importance of carrying out a detailed body analysis & relevant tests is so that you can pick up on any posture faults, avoid any areas which may be contra indicated and you are able to give them information on ways to improve their posture. It is important to carry out relevant tests such as cold or hot and sharp and blunt so that you are sure the client can feel the difference so they can tell you if they want the machine higher or lower and can feel the full benefit. This also prevents you from harming your client if they can feel something within the treatment which feels painful. • The importance of positioning the client correctly so they are as comfortable as possible and you aren’t causing them any pain or injury. It is important to be positioned correctly as a therapist so you prevent yourself from pain or injury if you consistently and positioned correctly this can result in repetitive strain injury.
The service user will usually be expecting a visit by their carer who should always introduce themselves to the service user and show their identity card. Be able to take appropriate action when unable to gain entry to an individual's home If the carer is unable to gain entry then they should ring their office and inform them of the problem. The office will then attempt to contact the service user by telephone and if this is unsuccessful then a relative of registered key holder will be informed. In some cases it may be necessary to contact the emergency services if there is immediate cause for concern. These are the usual agreed ways of working in my organisation.
1.1-Describe the different features of telephone systems and how to use them Telephone systems have many different features this allows us to handle and manage calls in a professional manner. * Call holding- When you put the person on the other end of the line on hold a lot of people do this if they become occupied and need to carry out another task , this could occur because of various different things such as . Looking for a candidates details or information, asking your colleague vital information in relation to something a candidate is asking your or simply because you need to transferring a call. * Call waiting- Makes you aware that someone is trying to get through to you, this will be obvious when your phone flashes red at the
It is important that the people I communicate with can reach me in a range of different ways and that I am competent at using these methods- for example accessing secure email accounts, using the in surgery telephone and fax machine and of course face to face contact that is comfortable and open. Barriers and challenges There can sometimes be barriers in communication that are easily solved, such as language barriers, if this is the case, a translator can be provided. Here at our organisation we use a telephone translator- so that no prior arrangements need to be made if an individual needs to be seen urgently. But other barriers can be less
Career 911 Operator – A 911 dispatcher answers incoming calls pertaining to both emergency and non-emergency situations. A dispatcher needs to be able to multi-task and remain calm while communicating necessary information to a caller who may be in crisis. The emergency dispatcher evaluates the situation and then decides which services, as well as how many personnel, to send to the scene. How to become a 911 Dispatcher: A good thing to have to be a 911 operator is to be a fast typist, be calm, have high tolerance, and have good memory. You'll need to pass a psychological and criminal history background check prior to going through the hiring process as a 911 operator.
Enrique Martinez ENC1101 11-19-13 Prompt: Should society create rules/ethics/standards for public cell phone use? Society has developed a lot since the beginning of time. Now days it is fairly easy to make new friends especially through one of the greatest sources of communication (cell phone); people use this particular device daily in their routines. But sometimes, using a cell phone in public can be rude and disrespectful. We, as human beings, need to be able to interact with each other with certain ethics/standards.
Dressing appropriately and professionally is important because it shows the witness you are confident, responsible and in control. This also can help the person trust and confide in you. The next step is to find an appropriate time and place to interview. It is very important to interview the witness as soon as possible. The longer you take to interview someone the more fuzzy there memories’ become.