Websites are also a good tool to use for guidance about handling information such as www.gov.uk/data-protection/the-data-protection-act Bii explain what a social care worker should do if they have worries over recording, storing or sharing information A social care worker would put their concerns in writing and be clear about dates and times and what steps you took and any responses you have had. You would first talk to your senior or manager. If not dealt with then you would go to the next person in charge. You may also involve the
Unit 4222-226 Gain access to the hoes of individuals, deal with emergencies and ensure security on departure (HSC 2019) Be able to deal with emergencies encountered after gaining entry 4.1 Describe emergencies that may be encountered when gaining entry to an individual’s home Gaining entry into an individual’s home can be challenging. Permission is needed except in cases where imminent harm is suspected. It is important to reassure the individual that you are there to assess for health problems and the need for services. Stress your desire to keep the older adult safe and functioning in the community. If you suspect abuse or neglect, be forthright about the issue.
Unit 205 – Introduction to duty of care in health, social care or children’s and young people’s settings Outcome 3 – Know how to respond to complaints 3.1 Describe how to respond to complaints All complaints and concerns we receive are dealt with fairly and quickly in my establishment and we respond to individuals’ needs as a main priority. It is important that all complaints are reported to a senior staff member or Manager and is then logged within our complaints form for investigation. All complaints received are important and must be taken seriously. The Care Quality Commission (CQC) requires my organisation to gather, evaluate and generate reports about complaints – this is to ensure the improvement of our service is ongoing and is evolving all the time. It is really important for our service users to exercise their rights as human beings.
We must monitor the clients behaviour and ensure we check their mobility hasnt deteriorated . If this happens they may need futher assessments so that equipment becomes available. If the manager does not feel we are meeting the clients needs he/she will arrange for the client to be moved to a more suitable home. The manager has to ensure all staff are trained to prevent accidents and also ensure their are suffient staffing levels. 2.2 Know how to address conflicts or dilemmas that may arise between an
Gain access to the homes of individuals, deal with emergencies and ensure security on departure (HSC 2019) Outcome 1 Be able to identify agreed ways to gain entry to and leave individuals' homes 1. Identify special requirements and individual preferences for entering and leaving an individuals home. When dealing with any individual where you have to gain entry to their home you must always make an assessment with regards to their abilities and preferences. A person who is wheelchair bound or has difficulty walking or standing may need assistance, you should discuss with them and their family as to how they would like you to enter their homes this may either be by using a key safe or ringing a family member who will meet you at their home, has some people need their privacy and this should be respected if at all possible. Some individuals may request that you knock or ring the bell before entering so as not to alarm them and some may ask that you don't enter.
Describe where to get information and advice about handling information. You can gather information and advice about handling information from senior members of staff or supervisors who have the experience and knowledge to help you and you also have your companies policies and procedures guidelines to follow. Websites are also a good tool to use for guidance about handling information such as www.gov.uk/data-protection/the-data-protection-act Bii. Explain what a social care worker should do if they have worries over recording, storing or sharing information A social care worker would put their concerns in writing and be clear about dates and times, and what steps you took and any responses you have had. You would first talk to your senior or manager.
One of the most important communication systems used in the workplace is a person centred care plan and the risk assessments involved in this. The care plan, when reviewed regularly communicates a range of relevant information to all staff and allied health professionals, to enable them to contribute to the effective delivery of care to that individual. A communication diary and noticeboard are useful in helping the team to plan for, and make appointments as well as serving as a reminder of upcoming appointments for residents or scheduled, mandatory training events for
Unit 226 1.1 To access information regarding entering and leaving an individual’s home; firstly the line manager should be contacted before the initial entry, for information regarding the times and dates of the visits, to ensure key people have been informed of the visit, how to gain access, what entry systems are in use and any necessary codes. Once the initial entry of the individual’s home has been gained, you should immediately introduce yourself to the individual, showing the appropriate up to date, clearly visible identification and wearing uniform if required. The care plan should be consulted for information regarding the security arrangements for the individual’s home and on departure you should ensure that the home is secured in accordance with the wishes of the individual; that any keys are returned to the key safe, and doors and windows are closed and locked if appropriate. Company policies and procedures should be followed at all times. 1.2 Special requirements and individual preferences for entering and leaving an individual’s home could include how to access keys (such as using a key safe), how to use an entry system and have access to any necessary codes or passwords, to present clear and up to date identification, to phone the individual prior to arrival, and to arrive at an agreed time.
Within my role along with other staff I am also responsible for recording and logging any incidents of challenging behaviour this will include any reactive strategies used and what first aid may have been required. I will then have to ensure that next of kin or family members stated in records are notified of the incident. Finally the home is inspected by CQC who will check the home is following the correct care standards and encouraging positive behaviour. 1.2 Define what is meant by restrictive interventions Restrictive physical intervention (RPI) involves limiting a person’s freedom of movement and continuing to do so against resistance. RPIs are one
Gain Access to Homes GAIN ACCESS TO THE HOMES OF INDIVIDUALS, DEAL WITH EMERGENCIES AND ENSURE SECURITY 1.1 Care and support workers ensure the security and safety of the home and the service user at all times when providing personal care. Clear protocols are in place in relation to entering the homes of service users which cover: • knocking/ringing bell and speaking out before entry • written and signed agreements on key holding • safe handling and storage of keys outside the home • confidentiality of entry codes • alternative arrangements for entering the home • action to take in case of loss or theft of keys • action to take when unable to gain entry • securing doors and windows • discovery of an accident to the service user • other emergency situations Identity cards are provided for all care and Identity cards are provided for all care and support staff entering the home of service users. The cards should display: • a photograph of the member of staff • the name of the person and employing organisation in large print • the contact number of the organisation My client and his wife live together in their own home and facial recognition is still the most prevalent requirement when entering the home. There is a care at the home twenty four hours a day so access is always attained especially as the covering carer is aware of when I will be arriving and at what time. This is always planned and the same every week.