There are different features on the office telephone which I use at Moorlands Holdings. Some of these features include: Call holding- I use call holding when I want to place a caller on hold whilst i complete another task, usually so that I can look up the caller's details and information before speaking to them or so that I can contact one of my colleagues who the caller wants to speak to. Call waiting- Call waiting lets me know when there is a caller on line who is waiting to speak to me when I am already using the telephone. A tone on the telephone beeps to let me know that a caller is waiting. Re-Directing- Re-Directing calls are available on my telephone.
Unit 221 – Use office equipment Outcome 1: Know about different types of office equipment and its uses 1.1 – Telephones – Used for communicating with other businesses or customers. Photocopier – Used to copy and print anything that is needed to be printed, for example peoples CV's or peoples passports (identification). Computers – Used to research things on the internet and store documents safely. You also use it to create documents. Faxes – Used to fax documents over to other businesses or to people who need the documents you are faxing through.
Business admin CU672 Cu672 make and receive telephone calls 1. Understand how to make telephone calls 1.1. describe the diffrent features of telephone systems and how to use them. Telephone systems have many different functions eg: hold, transfer, ignore and making a call. Thousands of organisations use the telephone system as it is a reliable and easy way to contact customers and fellow colleagues. Putting a call on hold will allow you leave your work space to perhaps collect documents, ask colleagues some questions or find another colleague to deal with the call.
* * Level 2 NVQ Certificate in Business Administration * * Unit - Make and Receive Telephone Calls * * 1.1Describe the different features of a telephone system and how to use them. * * Our telephone system contains everybody’s extension, we can transfer calls through to voicemail if the extension is unavailable and also forward the call onto a different recipient if the person we want is unavailable. * * Our telephone system is really simple it is just a standard telephone linked up to the computer if you type on the telephone the caller’s number/ID comes up on the computer screen. The calls can also be recorded and monitored by others. * | * 1.2 Why should you identify the reason for a call before
Cell Phones – Cellular phones are used for both voice and data communications. For example a person talking on a cellular phone uses voice communications and then gets sent back to the base station. Data technology is also used on smartphones which allow the user to browse the internet and download files. Landline Phones – Landline phones typically only use voice communications. Some newer landline phones can use what is called a NCID (Network Caller ID) which uses data sent over a TCP connection.
It is ok to ask so workers to be quiet. | |Triage and delegating |How to triage phones call bells and visitors at |First address the visitor, next answer the call bell and last answer the| | |one time. If paging one person multiple times who |phone. You can ask another coworker to answer the phone or call bell if | | |to delegate tasks to. |unable.
Also, you can have information with you which you may think you need and you can prepare questions to ask and get the necessary details which you may require. 1.3 Describe different ways of obtaining the names and numbers of people that need to be contacted: In a work situation, you can ask your boss, ask them direct, ask others who know them or check the Company organisation list / phone directory. 1.4 Describe how to use a telephone system to make contact with people inside and outside an organisation: if you are calling some inside the company you ring their extension i.e. 5374, but if you are calling someone outside then dial the outside line code with is 9 and then the whole telephone number. 1.5 Explain the purpose of giving a positive image of self and own organisation: Working in the post room I’m the first person people see when I do the post-run.
It is also used for sending documents and other important material to clients and trustees, so that it can be stored for later use, as it has been recorded it can therefore be accessed easily. * Body language ~ this how you present yourself when using verbal communication and can be the tone of voice used when speaking on the phone or smiling when greeting visitors to the office. Within each of these 3 areas there are several different ways to communicate and depending on who is involved in the
I built up a niche within the firm. That’s a big transition from jewelry sales. Yes, but I’m pretty good at getting people to tell me about themselves, and what they really want, as opposed to what they think they want, in a job. I had to connect with people over the telephone, and you can do it. You have to give something of yourself.
Furthermore, it is also used later in the acquisition of new business and the retention of the customer. Verizon uses this information to determine the quality of customer, how many lines they qualify for, how much (if any) security deposit is required. Meta data is then collected about their habits; purchases both within and without Verizon, data usage, form of data used, etc. This information is part of the last example in the previous paragraph, customer information. This is the information that is most important to the profitability of the company and therefore needs to be the most secure.