* 1.2 Lack of communication in the workplace can result in relationships being strained and unfulfilled, it is very important that there is good communication between all members of staff as this ensures things run well and mistakes are not made and things are not overlooked. It also enables us to work effectively with each other. * 2.1/2.2/2.3/2.4 Reading care plans is always a good start when establishing the individual’s communication needs and preferences, if the service user is new to your home then either ask the previous carers or the service users friends and family as they are likely to know and can pass this information to you, this also enables you to put this information in your own care plans for the individual. If the service user is not new to the home but you are, ask other staff how they communicate with them. When promoting effective communication you should ensure that you have all the information on how the individual prefers to communicate, and to be very aware of the environment, ensure there are no distractions, for you or the service user.
Verbal communication: Verbal communication is the most effective communication it can be spoken over the phone and also face to face. The person working in the public sector will have to have good verbal communication so they wouldn’t be misunderstood. And also they have to be precise with their vocabulary, they can’t say a word that they are not familiar with or else they’ll end up confusing the individual. A paramedic will need to prepare themselves for what question their going to ask the person e.g. ‘have you got diabetes’ so they can react as fast as possible depending on the casualty.
For this reason, it is best to make sure each call received is handled with excellence. I am going to share a few key ideas to remember when it comes to phone etiquette: 1. Answering the phone call: When answering the telephone at work, it is important to use a professional greeting. Don't act like customers have to call you. Thank them for calling.
. | 5.4 Explain how legislation and regulation influence working relationships with carers, families and significant others Working in health and social care I have many responsibilities to your employer and to the people you support and legislation guidelines i need to adhere to. In my work setting there are a number of legislations and regulations which influence my working relationship with carers, families and significant others. My organisation has clear and concise policies and procedures which all employees are expected to adhere to. These dictate our individual roles and responsibilities and accountability for me when leading others and also when managing working with the individuals family.
Always remember that in Health and Social Care, that confidentiality is a must, and alongside Data Protection these two rules must always be obeyed. When communicating with Service users it is essential that you communicate in a way that is understood by the individual. This can be the same with staff members, who may not all understand long words and jargon. When communicating with organisations, jargon comes into practice; it is useful and understood across the board. Any communication that is given verbally, in person or from a telephone call, should be logged, giving date and time that it took place.
C) Good communication with other professional bodies is a positive step which makes for a better working environment. AVI) A) Language barrier - Use a interpreter B) Distance barrier - Email, Letters C) Hearing barrier - Hearing aids, sign language yahoo.co.uk AVII) That the resident can respond accurately to the questions asked, Ask them a question to test knowledge and to see if the understood what’s being asked. I.E Follow a simple instruction. Also so that the communication back to you is ensuring the resident included all the key points you have communicated to them.
Non-verbal e.g. sign language and pictorial can also be used when recruiting prospective staff with such a disability as we are an equal opportunities employer. When liaising with external agencies such as Care Quality Commission, social services and health professionals I use a more formal approach. I judge the way I should communicate and how it will work most effectively when I’m talking to an individual. 1.2 Whilst communication is about exchanging information, effective communication builds trust and respect and requires the skills to understand emotional needs, it improves work relations, improves teamwork, decision making, caring and problem solving.
Unit 1, assignment 1 Effective communication and interpersonal interaction in health and social care Effective communication is when people share information, thoughts and opinions with each other by transmitting and receiving the message that was being shared. Interpersonal communication is when two or more people communicate mutually or non-verbally when you are in the same room as the person you are talking to. In this assignment I am going to explain why effective communication and interpersonal interaction is needed in the workplace. There are many different types of contexts where you can communicate for example you can have one to one communication or you can be communicating in a group of three or more people. The type of communication can also vary depending on who you are talking to and how you are delivering your message.
Good communication and understanding of your s/u and offering appropriate feedback, they may have a hearing problem and may not get the whole conversation, making sure that there is not any other noise going on in the back ground so that you are clearly understood by either body language, attitude and signs. You can get help with translation services, advocacy service for s/u who are unable to speak for
Nurses are often part of very large teams that focus on addressing wellness and treatment. In a situation such as a hospital, there are many tasks and challenges that need to be addressed so that care is provided for patients. These tasks are carried out by many different professionals, These professionals all have their own scope of practice that they are required to work within, as do nurses. It is when aspects of treatment are not addressed by the appropriate person from this team, that others are found working outside their own scope of practice to ensure that treatment can be achieved. This is when communication is essential to ensure that individuals are not found working outside their qualifications or legal requirements.