My level of communication within my job role is of extreme importance with regards to the client who should be at the heart of all communication around any establishment or company. Dealing with people with hearing impairments, disabilities, mental health issues to name a few, it is essential my communication is clear and not lengthy. Effective communication is what enables all the different departments to work well within the organisation including liaising with external agencies and individuals such as the CQC, Social Services, Continuing Health Care, Hospices and health professionals. It is also essential that whatever the form of communication,
Each individual, will want to have their own preferences and wishes included in the way we will support them, so we must ensure we have all of their details known to us in care plans etc. We should always ensure their rights are protected, by our support, or the use of advocates. We must encourage their independence, to build on their self esteem, and confidence. We must ensure their privacy, dignity, and respect is honored, and all needs met, as we need to have, the individuals, best interests at heart to support them. As a health and social care worker it is our duty of care to provide all of the above and also keep individuals safe from harm or exploitation.
It has an influence on social care work, because we need to make sure that we are communicating well, and listening to the individual's wishes and preferences, and we need to remember not to dothings without discussing it with service user. Rights Every service user has rights and these must be respected. However, it need to be understood that rights and responsibilities have to be balanced. Some tensions between what the service user perceives as their right and what we can offer as a part of the service might be encountered. Examples of rights: dignity,privacy, choice of diet, choice of dress, the chance to say own opinion, etc.
If complaints are not responded to by staff appropriately then the service and the service provider will not improve. 3.2 Identify the main points of agreed procedures for handling complaints All complaints whether the complaint is by the service user or family members are dealt with in the same way. There are important steps to follow when a complaint is made within my establishment. You must listen carefully whilst respecting them and what they are saying, you must be professional at all times and the discussion must be held in a room where
It encourages the individual to do as much for themselves as possible, it makes the most of the person’s strengths. It highlights the importance of communication, as carer’s we must communicate as much as possible, explaining what we are doing. It encourages us to share our day with the person. Person centred care planning helps the service user with
2.3- it is important that the records we have are kept up to date, complete, accurate, and legible to ensure that people are receiving the care and support that they need as their needs may change. When taking telephone calls it is important that you take the person’s name and ask them to spell any words you have not heard and repeat anything that you may have misheard or miss interpreted. You should also take a return phone number in case you need to call back and check details. 3.1- it is important that everybody understands the importance of the secure handling of information so that they are working ain accordance with the data protection act 1998 and company policies and procedures, and also so that the people whose information you have are kept safe. If you or somebody you work with are unsure on how to keep information secure don’t hesitate in asking for advice from your manager.
1.1 Outline guidelines, procedures codes of practice relevant to personal work? There are numerous guidelines and procedures in place that enable me to do my job not only to the best of my ability but in a professional way, On the reception there are procedures that must be followed when dealing with various aspects of the role including the right procedures to greeting visitors, speaking on the phone and also many other procedures. All relevant procedures are filed away were any member of the reception staff can access them and look through them at any time. 1.2 Explain the purpose of planning work and being accountable to others for own work? Planning work is an essential thing to do on a day to day basis because it helps you manage your time in a constructive way which helps you complete the work that you have carried out.
Unit 4222-201Introduction to communication in health social care or children's and young people's settings Outcome 1Understanding why communication is important in the work setting 1.1: People communicate for different reasons, to portray their feelings, emotions, pain, fear, anger, joy, love and opinions. The communication could be professional (formal), or personal (informal). It is important within a social work environment that information is recorded, as it may be called upon for legal reasons. All communications are confidential, and on a “need to know”, basis. Communication between colleagues is essential, so that it ensures a continuity of care for the client, and all staff are aware of the current needs of the client.
Duty of Care requires all staff to ensure that all the people we work with are safe and that we abide by relevant legislation and follow care plans. And inform the office of any changes to medication so everyone can keep up the constant care. Duty of Care is the legal duty to take reasonable care so that others aren’t harmed and involves identifying risks and taking reasonable care in your response to these risks. Organisations should always ensure that they consult legal and legislative requirements when developing and maintaining their duty of care frameworks and consider working alone guidelines. 2.1 Dilemmas that may arise: • Equipment - Clients may refuse to use hoists and stand aids as they have had bad experience in the past with using them which could affect clients hygiene, physical needs and means that staff can’t do their job to a high standard we would take note of what the clients have said and ring the manager to come up with another solution.
Use and Develop Systems that Promote Communication. 1.1 Communication affects my work setting in many different ways, between the service user, their family, friends, carers, seniors and all the medical professionals. This may be done in many different ways ie in person, email, telephone calls, text messages and written correspondence. All individuals have the right to communicate in whichever way they feel most comfortable and this should always be supported accordingly. Effective written and verbal communication and being able to use a variety of interpersonal techniques promotes strong working relationships and will promote good quality care.