Outcome 1.2 Explain how effective communication affects all aspects of working in adult social care settings It is important to have good communication with colleagues because they will be clear in what you said and there will be no ambiguities and you will work more efficiently. Outcome 1.3 Explain why it is important to observe individual reactions when communicating with them. The individual may be able to understand what you have said but may have a problem by communicating by speech back to you so observing body language or expression is important. If the individual shows no reaction they may have a hearing problem or are slow to understand so repeat what you have said Outcome 2 Understand how to meet the communication and language needs, wishes and preferences of an individual. Outcome 2.1 Explain why it is important to find out an individual’s communication and language needs, wishes and preferences.
1.2 Communication has to be clear so that the care workers know what the service users’ needs are and wants, and if any changes have occurred to how the wellbeing of the service user is. If communication is not done correctly then the service user could be mistreated therefore causing there welfare and wellbeing to decline which is and can be classed as abuse. 2.1 service user A is partially deaf and requires hearing aids in both ears, this service user will not always wear his hearing aids and will place them anywhere, staff will try and prompt him to wear them but he won’t have any of it, so to communicate with service user A they will speak clearly and loud for him to understand, and also use picture cards if he gets confused and not know what we are saying. We will then know if the service user A is happy as he always thanks thank you to us. 2.2 The factors are as follows….
Within my team we use a variety of methods to communicate with each other, Handover with Colleagues, handover book, Diary, Team meetings, supervisions my Line Manager, writing assessments etc Effective communication is important as it ensures that information is: clear, concise, accurate, non-judgmental, and informative. This reduces the possibility of mistakes being made. 2.2 * Tone & Pitch. Keep it relevant to the situation. Getting someone’s attention may need a loud, directed voice but a chat in confidence will need a quite low tone of voice.
As a Human Service Professional it is vital that we understand and treat each client as an individual. A lot of times the client may think that they are only being seen or treated for one problem but it is rare that a client has a single issue. In all actuality one problem could be the central cause or influence to many other problems that the client may be facing. In this profession it is critical that to be able to help clients you have to be able to listen. As a professional we have to pay very close attention to what the client is trying to say with verbal and non-verbal communication.
Only through experience and proper research can a speaker effectively read the demonstrative communication of the audience. Poor execution of these skills can cause the message to be misunderstood or not delivered. The power of demonstrative communication can enable a speaker to perform better or prevent a message from being understood. The effectiveness of any type of communication lies with the sender. Cultural differences must be accounted for to prevent potential problems or misunderstandings.
A workplace relationships can become stronger when people can clearly and effectively communicate what they need and allow others to do the same. Outcome 2 2.2 It is important to encourage communication with the individual. The factors to consider are has the individual got any equipment they need to aid them with their communication ie glasses, are the clean, are they the right prescription. Hearing aids, are they switched on, are the batteries ok. Are the hearing aids clean and fitted correctly. If the client is hearing impaired ensure that they can see you clearly, you are facing them and that you do not cover your mouth when you are talking to them, speak clearly and slowly and repeat if required.
Aiii. METHOD HOW EFFECTIVE IS THIS METHOD Through observing: As a care worker it is important to watch the individual to develop an understanding as to whether or not the individual has a mental illness, hearing problem or visual impairment. This is an effective method because by watching them you can discover how they can communicate but it’s not always the best solution as the individual could have, for example, a urine infection which could affect their communication skills temporarily while they have the illness. Read the individuals care plan: The care plan should have up to date information regarding all of the individuals needs therefore by reading their care plan you should be able to understand their communication and language needs and be able to use the correct techniques when communicating to the individual. This is an effective
Communication Unit 301 Q1. We communicate for the following reasons * Emotional needs to be met * Esteem needs to be met * Physical needs to be met * Social contact * Express ourselves * Make friends and relationships * Pass on information * Receive information * To warn others * Learn * Complain * Interact Q2.Communication affects relationships because it allows us to understand, read and explain situations, feelings, questions and other people’s needs. Without communication, relationships, whether personal, workplace or with service users, can breakdown and cause upset, anger and frustration. Q3. Factors to consider to promote affective communications: Verbal communication * Volume of speech * Choice of words * Tone of voice * Speed Non Verbal * Eye contact * Body language * Body positioning * Touch * Facial expression It is important to be aware of how individuals communicate, if they have any special needs or preferences.
COMMUNICATION HSC21 A, B, C Communication is an essential in my role as a care assistant. When communicating with a service user it is essential that they are able to understand you and that you understand them, this can be done in many different ways. If the service user is hard of hearing you must make sure that they are wearing their hearing aids (if they use them) and that they are working correctly, if they are deaf, then you can use pen and paper, picture cards, sign language, you must give them time and listen as listening is a large part of communication as are facial expressions and touch but only if the service user is comfortable with this and even if a person is deaf there is no need to shout as many are able to lip read.
The carers need to know how to deal with this as part of a team for example using exaggerated facial expression and body language to show them how your feeling or to make the feel comfortable around that or maybe even get someone in that can do sign language that can coordinate effectively with that person and make sure the patient knows what is going on and have a fast pace throughout the team to make it a better environment for everyone. Although he is not interested in the reply the team would have to try amd engage his as much as they can to help him have a better understanding of his own needs and for the benefit of the nurses they should use good communication methods such as making eye contact and getting to the same level as him when talking to him as this will engage him a little bit more. Another theory came from Michael Argyle born in 1972, he was a social psychologist and he also worked at Oxford University, Argyles belief was that interpersonal communication can be learned very similarly to how people start to learn to drive a car, as this involves skills of having to be aware of what changes around you (the environment ect) and how the behaviour is changing. An example of this is driving slower in