Re-Directing- Re-Directing calls are available on my telephone. This is so I can forward a call to my other colleagues and I do this by pressing the 'transfer' button on my telephone. Answer phone- The answer phone enables me to hear recorded messages I have received when me or my colleagues are not available Text messaging- I use text messaging sometimes on my telephone system in the office when I know people are able to pick the messages up. The reasons I identify the purpose of a call before I make it is so that the person on the receiving end of the line is clear of who they are speaking to before they engage in the rest of the conversation. In the office, I obtain numbers by storing them in a call log when I first ask for their details whilst on the phone.
Unit 221 – Use office equipment Outcome 1: Know about different types of office equipment and its uses 1.1 – Telephones – Used for communicating with other businesses or customers. Photocopier – Used to copy and print anything that is needed to be printed, for example peoples CV's or peoples passports (identification). Computers – Used to research things on the internet and store documents safely. You also use it to create documents. Faxes – Used to fax documents over to other businesses or to people who need the documents you are faxing through.
1.1 Describe the different features of telephone systems and how to use them. Telephone systems have many different features this allows us to handle and manage calls in a professional manner. • Call holding- places a caller on hold so you can perform another task. This could be to locate paperwork, find client/customer details, retrieve information from another member of staff or contact another colleague to divert the call along to. • Call waiting- lets you know when there is a caller waiting on another line and wishes to speak to you.
Also, you can have information with you which you may think you need and you can prepare questions to ask and get the necessary details which you may require. 1.3 Describe different ways of obtaining the names and numbers of people that need to be contacted: In a work situation, you can ask your boss, ask them direct, ask others who know them or check the Company organisation list / phone directory. 1.4 Describe how to use a telephone system to make contact with people inside and outside an organisation: if you are calling some inside the company you ring their extension i.e. 5374, but if you are calling someone outside then dial the outside line code with is 9 and then the whole telephone number. 1.5 Explain the purpose of giving a positive image of self and own organisation: Working in the post room I’m the first person people see when I do the post-run.
Assessment: 1) Understand how to make phone calls 1.1 Describe the different features of telephone systems and how to use them Telephone systems have many different features this allows us to handle and manage calls in a professional manner. The different features are: Holding a call – This feature places a caller on hold so you can perform another task. This could be to locate paperwork, find client/customer details, retrieve information from another member of staff and contact another member of staff who the call is referring to. Call waiting- If there is a call waiting for someone to speak to you this feature lets you know when there is a caller waiting on another line and wishes to speak to you. This is shown by a flashing light.
Social Workers~ This can be formally and informally, sometimes I have to report on Safeguarding concerns, this is usually in an encrypted email, or it can be less formal and just an email update on how a service is progressing. I have to attend Case Conferences where I prepare a formal report and verbally and formally have input. Sometimes we have to speak to Social Workers on the telephone regarding new referrals, any concerns we may have or a simple update on the Service. Doctors and
1. Which commands can you use to determine who is logged in on a specific terminal? Who, w 2. How can you keep other users from using write to communicate with you? Why would you want to?
If you contact us electronically, we may collect your electronic identifier e.g. Internet Protocol (IP) address or telephone number supplied by your service provider. How we use your information and who we share it with 1.3.1 We may use and share your information with other members of the Group and with third parties providing services to either you or the Group. This information helps us and them to: (a) assess and process applications, provide you with services and manage our (or their) relationship with you; (b) carry out
It is ok to ask so workers to be quiet. | |Triage and delegating |How to triage phones call bells and visitors at |First address the visitor, next answer the call bell and last answer the| | |one time. If paging one person multiple times who |phone. You can ask another coworker to answer the phone or call bell if | | |to delegate tasks to. |unable.
* * Level 2 NVQ Certificate in Business Administration * * Unit - Make and Receive Telephone Calls * * 1.1Describe the different features of a telephone system and how to use them. * * Our telephone system contains everybody’s extension, we can transfer calls through to voicemail if the extension is unavailable and also forward the call onto a different recipient if the person we want is unavailable. * * Our telephone system is really simple it is just a standard telephone linked up to the computer if you type on the telephone the caller’s number/ID comes up on the computer screen. The calls can also be recorded and monitored by others. * | * 1.2 Why should you identify the reason for a call before