Companies often place a great deal of strategic importance on service orientation, not only to external customers but to colleagues and internal clients as well. While emotional labor is applicable to many areas of business, the consequences are probably greatest in traditional service roles. However, in an increasingly service-oriented marketplace, it's important to understand how emotional labor affects workers, and what organizations can do to support and manage any issues. Implications for Workers: When you engage in emotional labor, you control your feelings to fulfill the goals and expectations of your organization. From a practical standpoint, this means that you
Just like the employees at Air Devils Inc needed interventions implemented to help with stress reduction, interventions are vital for organizations. The employees at Air Devils Inc can definitely benefit from training in effective conflict resolution techniques because the simulation outlined the way employees were struggling with effectively interacting with one another. They can also benefit from interventions that can help to modify the team structure. Implementing flexible work schedules can also decrease stress in the workplace and contribute to improving organizational performance. To help employees handle the conflict and stress of the work schedule many organizations have adopted guidelines that allow alternate shifts and schedules (Jex & Britt, 2008).
Every member is recognized for the importance of his individual contribution I feel that my leadership style is more Synergistic than any other type. The importance of his individual contribution each leadership style has both negative and positive aspects to them. While with authoritarian the employees know what is expected from them. Employees were the supervisor uses this supervisory style often views the supervisor as arrogant, hostile, boastful, and egotistical. This style can be used effectively in situations when there is little time to make a decision i.e.
Motivation in the Workplace In the workplace, there are many factors that affect people’s job satisfaction, performance and overall happiness in their working environment. Employers are constantly trying to hire motivated, hard working employees, however after being in a job for a considerable amount of time, how do you keep workers motivated? Motivation is a key aspect that relates and affects many, if not all aspects, in the workplace. There are various types of motivation that stem from different places and are created through varied tactics. Having employees positively motivated is a key aspect that managers strive to achieve.
Organizational cultures also can be created and maintained by the organizations managers, leaders or supervisors. Organizational culture is a common understanding shared among a group of individuals, and a certain type of behavioral patters within the organization that causes employees to interact in a certain manner with one another. Citigroup’s organizational culture has an effect on employee’s performance level, productivity, customer services, and behavior. The current organizational culture of Citigroup mainly has been determined by what has been working in the past for the organization to remain successful. With Citigroup’s organizational culture it has guided employees toward the behaviors and attitudes that have put the company at risk.
In the end, the organizations themselves are responsible for the way their employees are affected by this epidemic. Certain measures should be taken to ensure employee well being, while also maintaining the corporate goals of a profitable company. There is one thing that is shared among all employees throughout the world. No matter the country, the industry, or even level of responsibility, stress has been and always will be an influential force within organizations across the globe. There are many theories of what causes stress and techniques that can be employed to try and lessen the effects of stress.
Consequences on overall job/ work satisfaction/ and employee turnover on performance Employee performance involves all actions and behaviors controlled by the individual within the company. All of these behaviors and actions, contribute to the goals of the organization (Rotundo & Sackett, 2002) Zapf (2002) highlighted the uniqueness of emotional labor in the provision of service and outlined factors that can influence quality service outcomes. These include the ambiguity of assessing service quality, the perishable nature of the service product, the interplay of emotions on both the service provider and the guest, and the influence of guest emotions when problem solving. Emotional labor strategies are particularly important in the context
EFFECT ON WORK RELATIONSHIPS The workplace is a system of relationships. Relationships have many different aspects; here are several examples: • Trust • Teamwork • Quality • Morale • Self-esteem • Loyalty • Respect for boss When conflicts are handled well, there’s a positive effect on work relationships. When they are not, these factors can deteriorate. Productivity and the free expression of ideas are also impacted. FACTORS THAT AFFECT HOW PEOPLE MANAGE CONFLICT The skills involved in managing conflict are
Thirdly, work relationships are another negative change in the workplace. Roberts (2004) points out that the relation in the workplace have been changed due to the differences between the older employees and the new generation employees. Old generation should be
For some individuals, communication comes naturally while, for others, communication is nerve wrecking. Communication is vital to everyone, whether personal or professional so to surmount it one requires practice, which comes with cognition and practice. In the workplace, work cannot be done under silent conditions among the employees. Therefore, communication makes a crucial element in every company. It is noteworthy that every employee communicates to foster coordination, better work relation, and keeping everybody in the same tempo as far as the organization is concerned.