The main purpose of stage one is to build a non-threatening counselling relationship, help the client explore their situation and then be able to focus on chose issues. At this point the helper/listener helps the client to identify problems and then assess their own resources. At this stage most people are reluctant to change and may resist. Through positive exploration of new perspectives and constructive challenges to rooted negativity the client is able to move to the next stage. Some of the stage one exploring skills include; Open ended questioning, silences, focusing, empathy, paraphrasing, structuring and summarising.
*To gain and share information ideas and experience’s | | 1 | 1.2 | Explain how communication affects relationships in the work setting. | communication is important as it insures that information is clear, concise, accurate, non-judge mental and informative, as this reduces the possibility of mistakes been made and insuring appropriate care service delivery. If communication is poor or weak, my service users will not like or trust me to undertake any tasks they need or reqire, relationhips between care workers/service users can detareate. | | 2 | 2.2 | Describe 3 factors to consider when promoting effective communication. | there a few factors to concider with promiting good and effictive communication such as.
This is the most important skill for communicating effectively. Simply hearing the words is not listening. It requires feeling for the other person and interpreting the message, followed by responding to the speaker. An effective listener provides the speaker with undivided attention and shows the speaker that what they have to say is important. This means not formulating the response as the speaker is delivering the message.
As a professional we have to pay very close attention to what the client is trying to say with verbal and non-verbal communication. A lot of times the worker has a lot going on and doesn’t give undivided attention to the client; which leads to miscommunication and not being able to focus on the clients problems. A great way to practice and maintain great listening skills is to have good eye contact with one another, one person talks while the other listens, and to have good body
USE TARGETED COMMUNICATION SKILLS TO BUILD RELATIONSHIPS. CHCCOM403B. QUESTION 1. If your communication with colleagues and clients is effective, there will be an established rapport, a good exchange of information, and an ability to facilitate a healthy resolution to issues and defuse potentially difficult situations. Question 2.
Touching on more listening techniques in later chapters he offer three technique to help improve are listening techniques. This includes having a save environment to share feelings, to have an understanding and the ability to actively listen to the talker and to clarify the problem. In conclusion the book serves as a wonderful resource tool to use to improve our listening and communication skills. Helping us to understand that showing emotion such as empathy or warmth are crucial in the effective role of communication. Allowing us to build stronger families, friendships and stronger communities (Petersen, 2007).
I provide active support to individuals to enable them to express their communication needs, views and preferences by making available any equipment that is required e.g. pictures, hearing aids and devices or speaking utensils. When talking to individuals I provide active support by understanding the communication difficulties of the individuals and I am patient and allow them time to express themselves when they feel comfortable to. If a misunderstanding takes place, I work with the individual to find a set communication method which will clear up the problem. 3.
The rhetorical triangle was used when distinguishing between the audience, the issue, and the speaker. In the triangle, the speaker usually found ways to make himself sound credible and trustworthy. The speaker also strived to show their credibility by making an impression on an audience. In order to accomplish this, the speaker must be familiar with his audience and make the appropriate appeals to that audience to get their attention. This was important because without the interest of the audience, the point you were trying to get across was nearly useless.
People communicate to express their needs, preferences, share ideas, build up relationships, socialize, to express their feelings, ask questions to converse and share experiences. There are three main forms of communication VERBAL Verbal communication involves speaking and listening good verbal skills involve clear speaking and active listening Active listening allows you to respond appropriately to the other person to be an active listener you need to concentrate on what the person is saying noting their tone of voice and underlying messages the things they leave out you should have all your attention on that person using ears and eyes. NON-VERBAL COMMUNICATION These are messages you give out with your body and facial expressions.
Effective Communication CJA/304 June25, 2013 Effective Communication Communication is a daily necessity that helps people understand the world around them. Without the use of communication, it would be difficult to understand one another and to live. To have knowledge of and completely comprehend what communication is, it’s vital to look at the different tools or concepts that make up communication. This paper will discuss the process of verbal and nonverbal communication while describing the associated components of each. To be an effective communicator, one must learn how to and be able to know the difference between listening and hearing.