Also by helping them seek additional opinions, by using active listening. Refer any concerns and comments to senior staff and offering to voice concerns on their behalf. You can support them by helping them identify areas of concern they may be
* Body Language: Developing encouraging body language (can take some practice) * Asking Questions: Asking questions - open and closed - is an important part in counselling skills. They can help a person open up. * Paraphrasing: Paraphrasing is when you, the listener, restate succinctly and tentatively what the speaker said - conveying empathy. * Summary: A summary, in counselling, is when you focus on the
What is the reason that a crisis-intervention worker needs these personal skills? How do these skills help the client? The first stage of the ABC Model of Crisis Intervention, A, is developing and maintaining rapport. Skills needed for this stage are attending behaviors. These include good eye contact, attentive body language, verbal following, soothing calm voice, warmth, and overall empathy.
For other practitioners it allows correct and accurate information to be passed to them about the service users and helps you understand each others roles and responsibilities. Aiii) Identify three ways of finding out the communication and language needs of an individual. For each method, describe how effective it is at establishing the needs of the individual. Method How effective is the method? Ask the individual This is very effective if the individual is able to speak.
Make a Positive Contribution – confidence/control/choice/involvement. It is important the individual you are assessing has been given the opportunity to choose the setting for the assessment and also that they can have an advocate of their own to accompany them. When completing the assessment it is important to give the individual the full information on what you are to be going through and that it is their assessment on how support will be offered. The individual must be given the time and be able to understand the process of the assessment and the Support Plan that comes from this. If they have any difficulties eg.
1.3- Explain why it is important to observe an individuals reaction when communicating with them. * Sometimes in Face-to-Face conversations the person listening may not always verbally indicate if they understand/agree simply by their words, tone or silence. Watching out for and using body language, facial expressions, gestures as a non-verbal way of communicating together with eye contact can help to understand their emotional state/barriers with communication, which can then help us to find a more reliable way of communicating with a person to ensure their needs and preferences are being met. Learning Outcome 2- Be able to meet the communication and language needs, wishes and preferences of individuals. 2.1- Find out an individual’s communication and language needs, wishes and preferences.
Understand the importance of feedback in improving own 2.1 Agreeing with what is being said, expressing a desire to improve, asking questions, looking for reassurance, being defensive, expressing anxiety over what is being said. 2.2 Identify what is working well, identify areas for improvement and development, think about practice from the perspective of others, show that you are open to continuously improving your practice, show that you are able to learn and listen to others. 2.3 Ensure your practice meets individuals’ needs, show respect for the views of others, show you have listened to the views of others, enable you to apply the insight you’ve gained, enable you to develop new approaches and ways of thinking. Understand how a personal development plan can contribute to own learning and development 3.1 Agreed objectives for development, proposed activities to meet objectives, timescales for review, etc. 3.2 Formal support, informal support,
Furthermore, PDP processes can motivate you when your interest starts to wane. The main PDP processes that help learners think about their learning and to plan for the future usually include: • • • • • Reflection – pulling different thoughts and ideas together to make sense for a particular purpose Recording – thoughts, ideas, experiences; you can keep records in written form or use audio, video, etc. Action planning – setting out a plan means more likely achievement of a goal Executing – carrying out activities referred to in the action plan Evaluating – making sense of what you have been doing
By now the client would hopefully feel comfortable enough to begin to go deeper into their feelings, and trust the counsellor enough to explore their emotions. Clients can discuss issues they are facing and the feelings surrounding these issues. The counsellor will give the client space within the middle stages of counselling and use appropriate skills and interventions throughout the sessions to facilitate the clients in exploring their past experiences. The last stage of a series of counselling sessions is the ending. It is important for counsellors to make clients aware that they are working towards an ending in counselling.
Effective communication helps correctly exchanging information, develop understanding of the needs of an individual, Also forming a good working relationship and working partnership with benefits for everyone, especially individuals using the service. 2 Individuals using the service and their carers: Effective communication between individuals using the service and their carers is important to develop understanding of the needs of the individuals, to enable carers to provide the support the clients require and improve the quality of the service. Respect to each other can be developed thought communication. When individuals and workers communicate effectively and appropriately relationship are developed and trust is establish. Using the table below, identify three ways of finding out the communication and language needs of an individual.