501 .1 - Be able to address the range of communication requirements in own role Health and social care professionals need good communication skills to develop positive relationships and share information with people using services. We also need to be able to communicate well with people’s families and/or carers and our own colleagues and other professionals. It is important therefore, if we are considering a career in health and social care, to gain the knowledge, understanding and practical skills needed to develop effective interpersonal skills. There are several different forms of communication used in a health and social care environment. :Verbal communication Verbal communication uses words to present ideas, thoughts and feelings.
Being able to communicate with a service user so that you can understand their needs and that they understand you is very important to ensure proper is being provided and that freedom of choice is being promoted. Effective communication between colleagues and other health care professionals are just as important as this ensures that everyone involved in providing care is fully aware of all relevant information and that the care is being provided is consistent and respectful of the individuals needs and wishes. 1.3 There are many forms of communication not just talking. People also communicate through, facial expressions, body language and gestures, that’s why it is important to observe an individual whilst communicating as only 70-80% of communication is verbal, meaning that you could miss out on a large part of communication if you are not paying attention to the other aspects of communication. Posture is also a good indicator to how a person is feeling.
HEALTH & SOCIAL CARE DIPLOMA HSC3029 - Support individuals with specific communication needs Service users who have communication problems need support to enable them to express themselves effectively. Service users have the right to communicate through their chosen method and their choice should be acknowledged and respected by their carers being aware of the individual’s preferred method of communication and those carers also being able to support the individual to use this method. Communication is a basic human right. The Human Rights Act (1998) states that all individuals have the right to ‘freedom of expression’. If unable to communicate service users would be denied this right.
P1. Explain the role of effective communication and interpersonal interection in a Health and Social Care context. Effective communication is about a conversation in which no one can get confused by the other person whose communicating with. To ensure how to use effective communication is to use reflection, to ask questions in which the other person can find a clarified meaning. An effective communication can develop an outcome in a conversation in which people can learn many things.
I like to watch their facial expressions and body language to identify if they are comfortable and understand what I have to say. I am patient and look to the receiver for clarification that they understand what I am saying. If I am unsure of any message or instruction I ask people to repeat so that I don’t misunderstand what is being said. When I am talking I make sure that I am calm and clear to help the receiver to understand me, I often use hand gestures or if I can I like to show people what I am talking about. I make sure that I am clear on instructions, times, dates or location and if appropriate I like to have it written down.
P1: Explain the role of effective communication and interpersonal interaction in a Health and Social Care Context Contexts of communication Effective Communication is a two way process which includes sends the right message that is also being correctly received and understood by the other person is receiving it on the other end. There are many types of communications used in Health Services but some are effective and some are ineffective to communicate with patients or with work colleague. I’m going to refer each communication in different Health and Social Care setting to show my understanding. Firstly communicating one-to-one in a hospital based setting is very effective because you can communicate with the other person effectively and the message gets across immediately. If a nurse talks to a patient then conversation is confidential because the conversation is only between the nurse and the patient itself.
These terms also include people who are not totally deaf or totally blind. It is important to remember that not everyone will communicate in the same way and that some of these techniques will require training and practice. It is important to consider these factors when talking to someone with a dual sensory loss; Face the person, Use a well-lit area Avoid places with background noise, Use a firm, clear voice, Use plain straightforward language, Avoid changing subjects suddenly, Speak slightly more slowly than
Trust is essential as care staff deal with every part of a service user’s life including very intimate personal care. 2.2. DESCIBE THE FACTORS TO CONSIDER WHEN PROMOTING EFFECTIVE COMMUNICATION The factors to consider when promoting effective communication are as follows : Verbal communication. The tone the volume of your voice would need to be correct to suit individual situations. Also the speed at which you talk is a factor.
Equal access can be improved in the health care system by ensuring information can be given to individuals in a variety of forms such as information being given and displayed in different formats and in the different ways in which people can communicate such as speech, pictures, Makaton, sign, braille. Staff within the health care profession who have to interact with individuals should also be trained or have knowledge of
Developing Effective Communication in Health & Social Care Introduction: In this assignment, I will show I have a clear understanding of effective communication and interpersonal interaction and know how service users/patients may be assisted in the correct and effective way via communication. I shall also be able to demonstrate clearly, my own communication skills in a caring role. I will be able to understand the factors that influence communication and interpersonal interactions in a health and social care setting. P1. Effective Communication Communication is the exchange of information from one person to another.