Identify overall corporate objectives of Southwest Airlines Co. and strategies implemented to achieve those objectives. (b.) Identify the strategic risks that potentially could impede Southwest Airlines Co. from achieving each objective. 2. As part of their “entity level” controls Southwest Airlines Co. strives for effective executive leadership and strong corporate governance, including the Board of Directors and its committees.
Quality – WestJet’s culture emphasizes a fun and friendly atmosphere for all travellers and empowers employees with bottom-up management. Customer service is of the utmost importance to WestJet and is shown in the enthusiasm of it employees, which is yet another competitive advantage over its competitors. Delivery – WestJet has been able to implement changes in its operations with the use of dual boarding and the continued use of the same type of planes. Because of this, they are able to boast that they have the best on-time arrival performance to its competitors within 15 minutes of the original scheduled time. 3.
It is consistently ranked as one of the top Fortune 500 brands. Southwest is renowned in the airline industry for its short turnaround time on arrivals and departures, and on-time flights. Many people recognize the reputation Southwest Airlines has in the airline industry and it appeals to many customers and potential fliers. The reputation and recognition of Southwest Airlines is enough to support the ad. The advertisement goes after the common sense of the reader because it is very simplistic.
Southwest Airlines Co. Organizational Behavior and Communication Southwest Airlines was chosen as the topic for this paper, this paper will include Southwest’s philosophy, mission, and vision and values statement. The culture of Southwest airlines will be explored to discover if the espoused values align with their enacted values. This paper will also examine the extent communication in an organization is determined by the culture of the organization. This paper will also discover the role communication plays in perception and culture, and how misalignment between the espoused values and enacted values can affect perception.
This is when an auditor does an actual review of the processes and the security of these processes and makes “professional recommendations” on the implementation of systems, the security of the systems and software, and even recommendations on better implementation of the database management. SAS 70 is important for all processes, electronic and manual, that may be outsourced to third party companies or may be maintained by third party software. This report provides the company as well as the third parties with a report that provides information on the internal controls that are in place and their effectiveness within both businesses. This allows the organizations to determine whether or not they need to make changes to their processes to ensure the security of the data that is being shared between parties (Hunton, 2004, p. 217). Finally, SAS 94 addresses the need for the auditor, and its firm, to fully understand the programming and technology that is being used for any given company.
Some of the duties would be Evaluate controls, advising managers, evaluating risk, analyze operations, confirming information, and reviewing compliance with the SEC. His or her focus should be the entire company, departments, functions, and operations. With an internal auditor Whitfields internal controls should have improvement. A justification of the benefits of using an internal auditor and a recommendation of an internal auditor that meets the company’s standards will be given.
Singapore Airlines Workforce Management Program Singapore Airlines, as a service industry, valued the quality of service they provided for their customers and felt that their superior level of inflight customer service set them apart from other airlines. The SIA executives were known to comment that the SIA cabin crews were vital to their inflight service, so they set high standards for selection of cabin crew and evaluation of their performance. They felt that the attention to detail a passenger received inflight was a reflection of the overall service of the airline (Hart & Lytle, 1989). Their primary focus regarding candidate selection was on the candidates overall attitude toward work followed by “appearance and posture, language skills, grace and poise, and previous work experience” (p. 5). Young-Crew Policy SIA’s wanted their cabin crew to be a reflection of their multiracial society drawing from its Indian, Chinese, Eurasian, and Malay cultures and their rich customs related to hospitality and service (Hart & Lytle, 1989).
Wells Fargo mission and vision statement is understandable. However, to add clarity to the vision to reach a wider variety of individuals, included should be that the company will build a lasting rapport with customers and diligently works to help all customers’ succeed financially. Wells Fargo develops the best people; know the numbers, and most of all know the clients. Wells Fargo mission and vision statement will assist the company in reaching its desired outcome by continuously putting their customers first. Knowing what the customer’s needs even if the customer does not know will help the company succeed.
COO David Barger and CFO John Owen had worked in airline companies before joining JetBlue. JetBlue’s comparative advantages are demonstrated as following areas: * Offer passenger great experience by providing new aircraft, free Live TV, high quality customer service and most importantly, it offers this great service with low fares, and this is attributed to its fuel efficient strategy (6.98 cents versus an industry average of 10.08 cents) * Advanced technology allows JetBlue to calculate the weight and balance of the aircraft and also equip cockpits with security equipments. * Building strong employee morale through generous compensation and passionately communicating the company’s vision to employees can provide employees with greater motivation and it is good for the company in a long term prospective. Advantages and
Unit 28: Health, safety and security for airports and airlines Learning outcomes By completing this unit candidates will develop knowledge and understanding of the health, safety and security issues affecting the airport and airline industries. They will identify the main hazards in the terminal and airside areas, gain knowledge of the methods used to minimise the risks and be able to describe the relevant legislation. They will also investigate recently introduced health, safety and security systems and procedures in the airport and airline sector. Candidates will produce evidence to meet the unit assessment objectives in order to show that they understand: • • • • • the health, safety and security hazards at an airport terminal and how