Conflict arises from a clash of perceptions, goals, or values in an arena where people care about the outcome. Confusion can cause conflict because individuals in the organization want to achieve their own personal goals while also working with others to achieve the common mission of the organization. Conflict can be helpful in making necessary changes within the home or work environment. However, unresolved conflict can result in feelings of dissatisfaction, unhappiness, hopelessness, depression, and other emotions. Most conflicts in the workplace can lead to a lot of negative situations, such as being permanently dismissed from your job, work productivity can decrease, it can also increase absenteeism (which is having numerous absences from your job) and sometimes could even result in violence or serious crimes.
Unit 5 Assignment 1: Intercultural Conflict Analysis What I believe the sources of conflict are poor communication, differing values, differing interests, scarce resources, personality clashes, and poor performance. These can ultimately lead to a lot of things depending on the setting. In a work environment, it can lead to someone losing their job. Between individuals, it can lead to a fight or loss of a relationship. If nations are involved, it can lead to imminent war.
1.1 Identify causes of conflict at work (12) According to a study by Bell and Hart in 2000 and 2002, there are 8 causes of conflict. Conflicting resources, conflicting styles, expectations, goals, pressures and roles, different personal values, and unpredictable policies. Poor management can cause conflict in the workplace. If the team don’t know the boundaries and goals, or if they are unclear of what job they are supposed to be doing, they will start to clash. I think this was the case in my workplace, due to naivety and lack of confidence.
They assure that ‘things are too soft’, and that discipline has broken out. What is more, given the fact that children and adolescents are more difficult to handle as years go by, it is almost impossible for the heads of these establishments to stand this situation. VERY GOOD Secondly, the dissatisfaction some people may experience due to the conditions under which they work is another factor that may lead to madness. Dwellers that are not happy with their job can easily have a not very adequate reaction. For example, some people that have public work may always have arguments with citizens or colleagues without a clear reason.
The main sources of conflict are emotional conflicts which are generally based on misunderstanding, and may be characterised by anger, fear, or other strong emotions which can cloud judgement and issues. Value based conflicts can erupt when both parties involved have different beliefs and views, it is sometimes difficult to accept this. Needs based conflicts can happen when both parties have different needs or both parties have the same needs but insufficient resources to meet them both fully. The employee will feel unheard and possibly loose trust in there supervisor or manager. Leaving the employee feeling unheard and distrusted will cause further conflicts in the future as the employee has learnt not to trust, confide or to talk to their manager /
If an employee is already overloaded with work the last thing needed is a heaver workload. The person is afraid of extra work pressure. When people feel that a certain change requires that they work more, it is too much pressure (Calberg, 2007). Many employees may feel that they have lost control over their job. Employees are the driving force of any operation and to lose employee moral means, poor productions, and a negative workforce.
This could cause poor commitment to work such as failing to respond to phone calls, emails, being late for meetings, they would have trouble concentrating and become disorganised as morale will be low due to lack of self esteem and feeling of unworthiness which could lead to sub-standard performance resulting in disciplinary action. It could also cause and increase in mistakes which may lead to complaints from clients and customers. Stress in a couple of people can adversely impact on others in the team e.g if one team member is off on long term sick leave with a stress related illness, this can have a big impact on the workload and morale on the rest of the team. 6. List symptoms of stress in the workplace.
According to Tuckman’s stages of group development, most groups go through a stage of storming in which conflict arises and efficient work cannot be done. This stage can be lengthy if resolutions to the group’s conflict cannot be found. “Many groups stall in [the storming stage] because power politics erupts into open rebellion” (Kinicki & Kreitner, 2009, p. 227). The differences among team members can reduce the effectiveness of the team, however if the conflicts are properly dealt with the team can continue on
Julie Riding Understanding conflict management in the workplace 1.1 There are several common causes of conflict in the workplace they are; Conflicting Resources – access to resources is needed to ensure the job in done correctly when more than one person needs access to the same resource then conflict can occur. This can be simple things such as stationary to ensure that tasks can be completed. Conflicting Styles – each person’s working style is different and when they clash with another person’s conflict can occur. Some team members may be very particular about the ways in which tasks are completed and may become easily frustrated if other team members do not complete tasks in the same way or time scale. Conflicting Perceptions
One person with issues can alter how others team members get along, how motivated they are to do their job, and how effectively they complete projects. Abnormal behavior can also cause unsatisfactory customer service and can possibly cause a business to lose customers. Aggression, narcissism, and passive aggressiveness are all abnormal behaviors that are found in the workplace and can have negative effects on the success of a team. For each of these behaviors, reasons why they are considered abnormal and ideas as to how these behaviors can be treated are discussed. Aggression One example of an abnormal behavior in a workplace environment would be any act of aggression.