PART A Company Q is missing an opportunity to be a leader in the area of social responsibility within the community they serve and to their employees. Its current attitude towards social responsibility could impact their business for the long-term. They may continue to lose customers if it continues on this current self-destructive business path. They appear to be of the opinion that the high crimes rates are leading to losses. Perhaps they believe that the employees are contributing to the revenue losses and are stealing merchandise.
It also makes it hard for companies who are in dire need of people to work and are scared to apply because they fear being rejected. Scenario # 2: ________Age__________ discrimination. 1) Summarize the incident. This happen when older people are forced to retire from a job or are not hired because of their age. 2) How might this situation affect the victim?
Technology is a leading role in effective business practices. As technology changes so rapidly, managers must have the capability to adapt to the change and make the necessary decision to maintain success. My friends shop has to constantly keep up to date with the latest changes in the automotive industry. They must do this in order to stay ahead of their competitors and be able to effectively diagnose and repair vehicles in a timely fashion. Innovations in the automotive industry also drive customers to bring their vehicles in to be worked on by automotive shops rather than working on them themselves.
Employees are vulnerable to different work- related conflicts, which can lead to burnout. According to Lewis, Packard, and Lewis (2007) burnout is a state of physical, mental, or emotional exhaustion, which is caused by excessive and tedious stress from involvement with individuals in emotionally demanding situations. Burnout is composing of three major factors: emotional exhaustion, feelings of low personal accomplishment with clients, and a sense of depersonalization feelings (Lewis, Packard, & Lewis, 2007). Burnout should be avoided for the fact that it has a serious effect on human services employees, clients, and even organizations. Available is a large list that can be breakdown into groups of what causes burnout.
In the case there is a lot of evidence which indicates that management is not effectively motivating their employees and this is leading to a decline in productivity and profitability. One reason would be management is not giving employees proper incentives to raise their productivity levels and they are using a financial incentive plan with major flaws in its design (Scanlon Plan). Another reason would be the decline in suggestions that are submitted, at the programs height 305 suggestions were submitted. Now it has dropped to 50 a year showing that employees no longer feel like they are contributing successfully to the plant success. This is a major issue because feedback is an essential part of motivating a person and making them feel valued in the company.
Management also discussed the possibility of those employees who had no intention in learning the skills conducive to function in an EMR based facility. The team believed this could cause an increase in employee retirement, terminations, and a reduction in volunteer employees because of noncompliance. Even more than finance pressures of implementing the EMR system, management thought that the community impact and political influences would also be a huge presence that could hinder a successful change. Keeping local organizations informed throughout the process is important to preventing possible issues in this area. Change is always hard when it concerns a large undertaking like the EMR system, everyone gets involved.
Therefore companies should remember to treat each customer with respect, regardless of how much money they are spending, because they never know if in the future the customer might make a larger purchase (Gibson, 2012, p. 15), or perhaps spread the word to a friend or family member who might spend significantly more money with the company. In any case, in order for companies to succeed they must find a way to make sure that their customers are satisfied and happy with their services. So that we can better understand how customer service works we will examine the role of the customer service representatives (CSR’s), the tiered service system, and the five critical skills and competencies a customer service representative must have. The role of the customer
It is measurably more expensive to attract a new customer than to retain an existing customer. So why do so many companies focus their efforts and their dollars solely on new customers? It is because every organization is committed to growth and growth is associated with building new business. However, in order to maintain continuous profitability, companies must establish and maintain profitable relationships with all of their customers (past, current and future). Business leaders must do four things to have profitable customer relationships.
Procrastination is a behavior that I really need to change. I am Problem Solving PROBLEN SOLVING and DECISION MAKING Making a choice between a specific behavior that I would change would be a rather easy decision. The first behavior that I will ... the type of person who will wait to the last minute to do everything. For example, when I was trying to register