USE & DEVELOP SYSTEMS THAT PROMOTE COMMUNICATIONS 1, 1.1 – As a deputy manager to the service users we support I communicate with them on a regular basis, I also communicate with other professional bodies who are also helping with support to the service users. These include other managers, support workers, occupational therapists, physiotherapies, doctors, district nurses etc. I communicate with all the above verbally, by emails, and also by listening. I have to utilise different communication skills, when communicating with individuals. For example: I communicate with a social worker by talking to the interpreter and looking at the person in question by lip reading.
As Senior Supervisor it is part of my job role to be able to communicate with a range of groups and individuals. I regularly change the use of my language on a variant of levels dependant on the target audience. I deal daily with elderly people who respond effectively to language relevant to them, normally within a relatively informal setting. I am responsible for information sharing across a wide range of professionals and family members, including Social Services, Health Workers and Multidisciplinary and Regulatory teams, and so my approach needs to be that of a more professional nature when dealing with them. Not only do I have to communicate with all of the above verbally but via email, telephone and postal correspondence.
. | 5.4 Explain how legislation and regulation influence working relationships with carers, families and significant others Working in health and social care I have many responsibilities to your employer and to the people you support and legislation guidelines i need to adhere to. In my work setting there are a number of legislations and regulations which influence my working relationship with carers, families and significant others. My organisation has clear and concise policies and procedures which all employees are expected to adhere to. These dictate our individual roles and responsibilities and accountability for me when leading others and also when managing working with the individuals family.
Elizabeth McCrimmon Unit 501 Use and develop systems that promote communication. Be able to address the range of communication requirements in own role Communication is defined as ‘The imparting or exchanging of information by speaking, writing, or using some other medium’ (Oxford dictionary) Effective communication is vital in my role as Advanced Care Co-ordinator. On a daily basis I communicate with service users and their families, staff within the site and from other departments within the company, External agencies and other professionals such as social work team and health care professionals. I have to adapt my communication depending on who I am communicating with, For example, Service users or a health care professional. To support effective communication you have to firstly recognise the barriers to communication and ensure that they do not prevent effective communication.
Unit 1 – Use and Develop Systems that Promote Communication Whilst at work it’s essential that I am able to communicate successfully with a variety of groups and individuals with changing needs and agendas. It’s imperative that I am able to adjust my communication style to meet the needs of those individuals. The group of people I communicate with are varied and include the following: - Young people within the service, Staff (I.e. team leaders and residential care workers). Operations and regional managers, Human resources, commissioning / placements and finance.
First and foremost is the person you are supporting or the service user, but there are also their family and friends, who are likely to be involved in the support plan. You will also have to communicate with colleagues and with other professionals such as GP’s or District Nurses or even the Police or Ambulance service. 1.3 Explain why it is important to observe an individual’s reactions when communicating with them. All communication has an effect on the person you are communicating with. It is a two-way process called an interaction, and it is important that you watch the effects so that any problems can be identified and dealt with, any relationship comes about through communication.
Lynda Smith Unit 501 Use and develop systems that promote communication (SHC51) 1 & 1.1 I have an obligation and duty to ensure that effective communication takes place with those who I work with, come into contact and communicate with as part of my own role. I work and share information with colleagues within my team communicating in a number of ways. These include staff meetings where I communicate verbally and listen to other staff members about families we are presently working with. Doing this allows a dialogue of communication between staff members that allows opinions, suggestions and strategies to be shared that we can then use as ways of working and communicating effectively with families. For example I shared my knowledge with a staff member who needed advise about a young girl who was using inappropriate sexualised language and behaviour.
Name:-____________________________________ Date:-_____________ Policy and Procedure Question and Answer Booklet Please use this booklet to document your answers to evidence that you have read and understood policies and procedures. As we are all aware reading policies and procedures is very important in order to ensure that our work practice is in accordance with legislation and company protocol. Policies and procedures are a difficult read sometimes but essential that we understand them as much as possible and certainly know where to find information if needed to reference to in the future. Suggestions to encourage understanding could be to concentrate on a policy every month and embed them into team meetings, supervisions and have scenarios to support your knowledge and understanding. Once you have completed the booklet could you pass it onto your line manager who will ensure that it is completed and will file it in your personnel file to evidence your understanding of policies’ and procedures.
They have different experiences, skills and knowledge that I can learn from. My manager/unit leader are sources of support as they can advise me and if required, arrange training or for duties to delegated to me, for me to gain more experience in certain areas. We also have a training department that organise annual refresher training, which includes taught sessions as well as e-learning programmes done on the computer. The process of agreeing a personal development plan is basically set within my supervision. During this I meet on a one-to-one basis with my supervisor – usually a senior support worker.
Explain how communication affects relationships in an adult social care setting (1.1.2) When working in a care setting communication is very important. You are expected to communicate with clients, their families other members off staff and other professionals such as GPs and social workers. It is important to communicate effectively