You will know how to calm them down. And not get anger. Planning activities are important because you have to answer the phone, greet patients and visitors, and order supplies every day. Typing is important too. You will be typing a lot because you will have to scheduling patient’s appointment, maintain patient’s medical records, processing insurance forms, and cording lab services.
Unit 501 Use and develop systems that promote communication 1.1- Review the range of groups and individuals whose communication needs must be addressed in own job role In my work setting I have to communicate with lots of different people. From carers, other senior carers, management, service users their families and friends also other health care professionals. Good effective written and verbal communication and being able to use a variety of techniques promotes strong working relationships this will promote good quality care for the service user. Within my job role it is important that I communicate in the correct way to ensure that the needs of the service user is is understood and met. Before a new service user moves in to the home, either myself or the manager would go to visit the potential new service user to do an assessment this could be in their home, hospital setting or another home.
1.1 Review the range of groups and individuals whose communication needs must be addressed in own job role. There are a wide range of groups and individuals who I communicate with within my role at Epworth Grange. These include other home managers within MHA other members of the senior team, care staff, residents, domestics, healthcare professionals, visitors to the home, relatives, and also residents. I communicate with these people in many different ways in writing, verbally and also by listening. I have to utilise different skills when communicating with the different individuals for example- a member of staff may need to feel valued supported and understood , I may need to adapt the way I communicate to ensure them I understand.
Effective written and verbal communication and being able to use a variety of interpersonal techniques promotes strong working relationships and will promote good quality care. In my role it is important that communicate in the correct way to ensure that the needs of the service users are understood and dealt with correctly. On an initial assessment with the service user we discuss their needs and wishes to ensure they receive the right service especially made for them. I will continue to have regular meetings with them to establish their changing needs. My Manager, myself and all the care team have regular meetings to discuss all the service users and if any of their needs have changed and to be sure that everyone knows what is happening, if any changes have been made.
During resident’s monthly meetings, I am able to talk within the group, whilst also ensuring that each individual can hear and understand me. I also encourage residents to speak; this in turn builds their confidence and trust towards me. My body language is very important. I use open gestures, friendly face and one to one eye contact. 1.3 My day to day routine poses various barriers and challenges with regards to communication.
As a carer I am aware that I need to be able to understand the ways in which I can make it easier to communicate with someone who has dementia. It will become difficult for a person to tell you if they are in pain, if they are frightened or upset, so by using other factors such as body language, eye contact, gestures, facial expressions, I am able to determine these things and then I can communicate back to the individual calmly and slowly, in a manner that is appropriate to them. 1.3 Describe how to support different communication abilities and needs of an individual with dementia who has a sensory
My level of communication within my job role is of extreme importance with regards to the client who should be at the heart of all communication around any establishment or company. Dealing with people with hearing impairments, disabilities, mental health issues to name a few, it is essential my communication is clear and not lengthy. Effective communication is what enables all the different departments to work well within the organisation including liaising with external agencies and individuals such as the CQC, Social Services, Continuing Health Care, Hospices and health professionals. It is also essential that whatever the form of communication,
Any contact we have with professional bodies is written in our incoming and outgoing monitor book; care plans are updated on a regular basis and implemented with any other suggestions from social workers, doctors, nurses etc. Communication is an essential part of the services users and the care we provide. Service users can be at risk if communication is not adhered to, they could deteriorate due to lack of communication or because the support worker is in a rush and is to busy to listen. Service user’s needs must always be met, communication is essential for the care to be carried out. We have senior meetings every month followed by staff meetings for all.
Unit 4222-201 1.1 Identify different reasons why people communicate Reasons why people communicate: -.to connect - to control - to express - to learn - to teach - to relate (establish, maintain, and adjust relationships) - to share (what’s on our minds, in our hearts, and from our guts) - to compliment - to experience - to be 1.2. Explain how effective communication affect all aspects of own work Communication is a basic requirement of my job role to communicate with individuals and their families, other members of staff on a daily basis. Communicating with other staff members ensures effective team working and continuity of care. It also ensures any health and safety issues are recognised and reported. All carers attend hand over at the beginning of each shift and also complete communication books after attending an individual, thereby keeping other staff informed and aware of current situations within the workplace.
Managers are constantly seeking information on their tema membes to help them get faster and keep the quality of their work up. As a line manager it is my responsibility to ensure my line members are working to their full potential. I observe their techniques and get cycle times and offer advice to make them better.Therefore, I feel that is essential for me to have good intrapersonal communication skills. Communication with others on a one-on-one or interpersonal way is a neccessity to success in my workplace. Working on assembling product requires good communication with the people working beside you and with the supporting team members.