1.1 Explain How You Review the Range of Groups and Individuals Whose Communication Needs Must Be Addressed in My Own Job Role

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As Senior Supervisor it is part of my job role to be able to communicate with a range of groups and individuals. I regularly change the use of my language on a variant of levels dependant on the target audience. I deal daily with elderly people who respond effectively to language relevant to them, normally within a relatively informal setting. I am responsible for information sharing across a wide range of professionals and family members, including Social Services, Health Workers and Multidisciplinary and Regulatory teams, and so my approach needs to be that of a more professional nature when dealing with them. Not only do I have to communicate with all of the above verbally but via email, telephone and postal correspondence. It is even equally important that I am able to do so clearly and effectively in this instance. On a day to day basis I need to be able to communicate well with the management team, team leaders, supervisors and staff. This can also be challenging as we have a many staff members from different countries and cultures, I need to be certain that we understand each other. It is important I train and develop staff knowledge and understanding on how to change and develop their use of language and other communication techniques in order to break down any barriers they may face, particularly when dealing with elderly people directly. Elderly residents may be upset, disabled, suffering from a form of dementia or illness, frustrated or confused making communication quite difficult. I ensure staff and myself understand how to be patient, sensitive and able to respond appropriately to different behaviour. I have received dementia training which promoted the understanding in my practice to take into consideration the individual’s ability to communicate with me. An outcome of the training enabled me to reflect and alter any communication I have with
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