1.1 People communicate for specific reasons in order to express emotions, such as fear, anger, pain, joy and love. Individuals working in the health and social care sector need to communicate with people all the time. The most important people they communicate with is the service users they support as well as their family and friends who are likely to be involved with the service users support requirements. Support workers also have to communicate with colleagues and with other health care professionals. People want to get views, wishes and information across to others for all kinds of reasons.
c) other members of the multi disciplinary team – it is important for each individual to regard themselves as a member of a team, even though they do not usually work with each other. Sharing information and discussing progress on a regular basis, otherwise the partnership will not be supported. 4) by observing an individual’s reaction, you can ascertain if they are happy, satisfied, comfortable, sad, worried, agitated and many more. This tells you if everything is ok with the service you are providing and with the individual in general or if there might be a problem. As you get to know the individuals you support, you will know what their normal behaviour and reactions are.
EXPLAIN HOW EFFECTIVE COMMUNICATION AFFECTS ALL ASPECTS OF OWN WORK. Effective communication skills are vital in care work because they enable care workers to : Understand the needs of others Form relationships with clients Show respect towards clients and other members of staff Meet the clients social, emotional and intellectual needs Knowing how to ask questions effectively Effective communication - keeping in
It is important to observe an individual’s reactions when communicating with them as it helps give a better understanding of what they are trying to express in the situation, their reaction may show positive or negative reactions to what is being said or done that helps gauge their needs and whether any changes are needed. 2.1 Explain why it is important to find out an individual’s communication and language needs, wishes, and preferences. It is important to find out an individual’s communication and language needs, wishes and
The antecedents and setting events, the behavior and consequences should be critically considered to ensure that the function of the behavior is met. It is not enough to put the plans in place but very important to follow through and ensure that the FBA and BIP are implemented as planned. If at any time it is noticed that the plan ceases to be effective it will be pertinent for the individual educational plan (IEP) committee to come together and make appropriate and adequate changes. It is very important to update students’ progress based on the collected data and evaluations to ensure that relevant measures, strategies and intervention are utilized. Effective strategies and intervention are required to successfully change inappropriate behavior and foster appropriate behavior.
2.2 Resolving these dilemmas could include gentle persuasion with the service user. Families of the individual. Work supervisors ,managers or others who are responsible for delivery of care to the person. Eg social workers, care managers, G.P, district nurses. 3.1 Responding to complaints might include active listening and showing empathy to the person.
Principles of communication in adult care settings Understand why communication is important in adult social care settings 1.1 Different reasons people communicate Express emotions Exchange information Express views Share experiences Socialise Establish relationships 1.2 Effective communication between customers and careers means the customer gets the care they require and helps make the carer aware of any problems the customer may have. Careers need to be able to let other careers, supervisors or management know if there's any concerns about a customer. Good communication helps to build trust between carers and customers. Effective communication helps to prevent misunderstandings between careers and customers. 1.3 By observing a persons reaction you can tell if they have understood and agree with what they are being told.
They may be unhappy, or feel uneasy about talking to you. You will need to follow this up. - To make sure that you release what you had to say; A v Explain why it is important to find out about an individual’s: a) communication and language - to make sure what kind of communication will you use - verbal, writing, gesture - to make sure what language the person is using b) wishes and preferences - Knowing the wishes and preference is important to may feel comfortable in our presence A vi Explain how good communication can have a positive effect on the way a social care worker interacts with: a) colleagues - You can discover some information about communication
This helps reduce the possibility of mistakes being made in the service users care and ensuring the correct care is given. It is important to work as a team with your colleagues, so that you all work to achieve the same goals and results. 1.3 Explain why it is important to observe an individual’s reactions when communicating with them It is important to observe the service users reactions when communicating as it informs me as to how they are feeling at the time. They may be upset, or confused, and not understanding what is being said and need comfort and reassurance, they may be angry, and need time to "cool down". As a care worker, it is my responsibility to
Communication is used between colleagues, the service users, line managers, GPs, families and agreed others who have an active role in the service users life. Communication is used on a daily basis via many different means. It is important for staff to communicate with one another to establish what possible health and safety issues are and that they are recognised and reported promptly and correctly, to stay up to date and have an understanding of the service users individual needs and provide continuity of care. It is also important to uphold and maintain professional relations between colleagues. When working in a care setting, it is hard to always communicate to the person you need to on that day or the next time they are perhaps on shift, this is why many settings have regular staff meetings, diaries and communication books.