Unit 1515 - Principles of Communication in Adult Social Care Settings

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Unit 1515 - Principles of communication in adult social care settings 1.1 Identify different reasons why people communicate In general, people like to live with other people, most people are sociable and want to reach out to other people around us, Very few people lead completely solitary lives. People also communicate for all different types of reasons such as to express their needs, share ideas and information, reassurance, build relationships, socialise, share experiences and to express their feeling, feelings like fear, anger, sadness, love, hate and pain. People want to get views, wishes and information across to others for all kinds of reasons, sometimes this can be essential or even life saving in the case of a warning, It can be vital to make a person’s quality of life better if they are communicating that they are in pain or it can be to make emotional contact with others to express feelings. 1.2 Explain how effective communication affects all aspects of working in adult social care settings In your job you need to communicate with people all the time. First and foremost is the person you are supporting or the service user, but there are also their family and friends, who are likely to be involved in the support plan. You will also have to communicate with colleagues and with other professionals such as GP’s or District Nurses or even the Police or Ambulance service. 1.3 Explain why it is important to observe an individual’s reactions when communicating with them. All communication has an effect on the person you are communicating with. It is a two-way process called an interaction, and it is important that you watch the effects so that any problems can be identified and dealt with, any relationship comes about through communication. In order to be effective in providing care and support, you must learn to be a good
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