Again, as I stated before, main goal is to improve customer service. The best way to do it is to have the best employees. Active or Passive Diversity This is a little difficult question for me. Our world right now has a diversity of expertise, values, and languages. It might be better to use passive diversity for Tanglewood, because they want their employees to share close relationship between each other.
NVQ Level 2 Questions INTRODUCTION TO COMMUNICATION 1.1 Identify different reasons why people communicate To express need to share ideas and information, to reassure; to express feelings; to build relationships; socialize; to ask questions; to share experiences. Communicating it is the primary form of transmission and reception of information. 1.2 Explain how effective communication affects all aspects of own work A good communication help to understand people needs, build trust prevents misunderstanding. When communication is well set up, allows you to provide better customer service, saving time and avoiding misunderstandings. For example in the case of a member whose primary language is not English, it is good practice to make use of plain English, easy to understand.
Identify the different reasons why people communicate. People communicate for several reasons such as, for giving and receiving information, to develop new relationships with work colleagues, patients, etc. And to express their needs and preferences to make sure that they are met. Explain how communication affects relationships in the work setting. By having good communication skills it will build good relationships in the work place.
A good verbal communicator is someone who listens well and can think and express ideas clearly. They should be someone who respects other people and makes them feel comfortable. They should have a good memory to make people feel listened to, and be patient and not rush people when engaging in conversation. In health and social care, verbal communication is useful to talk to everyone who can understand the same language as you, and who has the ability to understand it. To be a good non-verbal communicator they should have positive body language by making eye contact at points during the conversation, smiling, having good posture, use positive facial expressions and maybe use hand gestures or head movements to express their true meaning.
By using demonstrative communications will allow both the sender and receiver to concentrate on the communication instead of trying to analyze the nonverbal behavior of one another. By removing barriers and actively listening and responding will allow the message to be sent, decoded and received. When both parties are engaged in the communication, the more productive and efficient they will be. Conclusion By implementing the best practices for demonstrative communication will help an individual both professional and personally. Practice makes perfect and it will be a constant learning experience because everyone is different.
Colleagues and other professionals: Working as part of a team, is working alongside colleagues and share a workload. Effective communication with colleagues brings good relationship and then working becomes easier because there will be cooperation and trust would be developed. This would also create mutual respect and better ways of rendering the expected service to the service user and build respect in the whole system. This also would make both parties effective listeners to understand each other better. Effective communication makes adequate information available when working with other professionals and thereby assisting the service users’ effectively.
1.1. Identify different reasons why people communicate. Reasons why people communicate: express needs; share ideas and information; to reassure; express feelings; build relationships; socialise; ask questions, share experiences 1.2. Explain how effective communication affects all aspects of own work. The impact of communication on own work: communication with others eg colleagues, people who use services, children; supports the development of effective relationships, helps to build trust; aids understanding of individuals’ needs; prevents misunderstandings; supports the development of own knowledge and skills 1.3.
Non-verbal e.g. sign language and pictorial can also be used when recruiting prospective staff with such a disability as we are an equal opportunities employer. When liaising with external agencies such as Care Quality Commission, social services and health professionals I use a more formal approach. I judge the way I should communicate and how it will work most effectively when I’m talking to an individual. 1.2 Whilst communication is about exchanging information, effective communication builds trust and respect and requires the skills to understand emotional needs, it improves work relations, improves teamwork, decision making, caring and problem solving.
UNIT 4 TASK C VI Explain how and effective and easy to use complaints procedure can help to reduce the likelihood of abuse and why this is important The complaint procedure give the complainant the right to be heard and supported to make their view know. An accessible complaint procedure is understandable and easy to use.it set out clear and how to make a complaint, the step that will be taken. When the complaint is looked into, it also provides flexibilities in relation to target response time. An accessible procedure resolve complaint more quickly as the complainant feels that they are being listened to and their complaint taken serious. This set up an open culture of making sure that abuser will not be tolerated in any form and encourage the complainant to not accept this.
Communication Paper Veronica George HCS/320 July 20.15 Michael Snell Communication Paper According to read me first( HCS/320) Communication is the process of sharing information, thoughts and feelings between people through speaking, sounds, writing, drawings or body language. Sometimes getting the idea across to the receiver is a difficult task when there are barriers such as different languages cognitive ability and disability. Effective communication extends the concept to require that transmitted content is received and understood by someone in the way it was intended. The goals of effective communication include creating a common perception changing behaviors and acquiring information. Effective communication begins with encoding or the skill of relaying message in a clear, direct way that allows the receiver to correctly decode your message.