Chick-Fil-A Selection Process

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Human Resources Recruitment and Retention Human Resource Management MAN 4301 Professor July 11, 2015 Human Resources Recruitment and Retention The purpose of this report is to analyze the recruitment and retention strategies of Chick-fil-A. Recruitment is a vital part of Human Resource Management; the goal of recruitment is to acquisition talented employees for an organization, and the process consists of “three areas of recruiting: personnel policies, recruitment sources, and the characteristics and behavior of the recruiter” (Noe, Hollenbeck, Gerhart, and Wright, 2014, p. 143). Retention is another important function that Human Resource Management must contend with and the largest aspect that will be covered in this paper will…show more content…
Chick-fil-A not only talks the talk, but they walk the walk on corporate values, ethical conduct, and employee retention. “Employees want to believe they can trust the people who are in charge” (Noe et al., 2014, p. 330). Unlike most businesses Chick-fil-A has stayed true to their religious based principles and remain closed on Sundays. This is to encourage their employees to spend time with their families and attend church. Which is one of the reasons why their recruitment practices are a little different than some businesses…show more content…
It has been related to theories such as ethical leadership and transformational leadership (Bass & Steidlmeir, 1999, p. 181). Within this framework, authentic leadership “focuses on the formation of authentic relationships between the leader and followers that are characterized by trust and integrity” (Gardner, Avolio, & Walumbwa, 2005, p. 389). Authentic leaders are true to their moral character and values. Since Chick-fil-A has a long established reputation as an honorable entity it can be derived that they are an ethical organization. They have universal values that incorporate spirituality, hope, and faith. There is evidence that workplace spirituality programs not only lead to beneficial personal outcomes such as increased joy, peace, serenity, job satisfaction, and commitment but they also deliver improved productivity, reduced absenteeism, and turnover. “In an industry where the average turnover rate among store operators is 35 percent, it's less than 5 percent a year at Chick-fil-A restaurants” (Unknown, 2001, para. 2). The reduced turnover rate is largely due to their servant leadership. “Servant leadership involves leading with honesty, humility, integrity, and a focus on results. These qualities can be learned and developed” (Noe et al., 2014, p. 330). Managers treat their employees how they want their employees to treat their

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