The current continuous improvement processes in place within my organisation ensure that it has the ability to remain competitive in today’s business environment. The following functions and behaviours are currently in place: • Customer-driven orientation • Customer satisfaction endorsed as the number one priority for the organisation • Constant focus given to meeting customer needs • Continuous improvement a part of all activities • The organisation recognising that product quality is dependent on process quality • A process of measurement existing to enable comparison of actual business performance against the expected outcomes and against the performance of other organisations • A focus on the elimination of waste, rework and errors • The consistent use of problem-solving techniques to address issues and prevent recurrence • Statistical data and analysis used to monitor and review the quality of processes within the organisation • Key performance indicators linked directly to customer satisfaction and the associated outcomes 2.) ‘In order to achieve improvement in quality, continuous improvement must be a key part of the organisational culture.’ Discuss this statement in the context of how continuous improvement enables the organisation to improve the processes and systems successfully and reliably. Continuous Improvement is key part of the organisational culture. It is an ongoing process of activities and initiatives adopted by organisations to
BUS222 ASSINGMENT # 3 NAME: PEDRO RETUERTO DATE: 26 MARCH 2014 CHAPTER 5, Enhancing Telephone Etiquette: Make a list of 5 ideas for increasing levels of telephone courtesy as an image and trust builder. The telephone is one of the tools used in our daily business life. Proper telephone etiquette is very important because you are representing the company you work for. The telephone is our link to communicate with the outside world and that is the reason why it is critical for every single person to understand how much professionalism matters on the phone. By using proper telephone etiquette it will aid you with leaving callers with a favorable impression of you, and the company in general.
The motivation plan is specifically designed for the Employment Verification Division (EVD). The employees are Angela, Deborah, Susan, and Julian. Team B is composed of one interactive style, one interactive cautious style, one interactive dominate style, and one steadiness dominate style. The team DISC assessment does not have a true dominate style; however the motivational plan created ensures the capture of each unique personality and identifies the style that works well in a group work environment. The primary focus of the team is to improve "interdependency among tasks—the success of the whole depends upon the success of each member and the success of each member depends on the success of the others" according to Robbins and Judge, (2013, pg.
It's quite possible that what you want isen't completely feasible or that you have some misconceptions about the product or capabilities of your suppliers. The best solution is to work together with your suppliers to make sure that both of you understand what is wanted and what is possible. Working together on defining and/or clarifying the requirements brings the supplier in on your "team" and is the start of a partnership. Use Quality Function Deployment When Stating Requirements One of the best ways to assure the supplier understands your requirements, as well as to initiate working together on clarifying those requirements, is to use some form of what is called Quality Function Deployment (QFD). In simple terms, you meet with key suppliers personnely from the various disciplines to define, discuss, and clarify your requirements.
BSI Improves Accuracy, Boosts Sales with Single Customer View BSI (British Standards Institution) is the United Kingdom’s national standards body and the originator of many of the world’s most commonly used standards. The company works with more than 64,000 clients in 150 countries. BSI used the Oracle Enterprise Data Quality Management suite to create a single, accurate, complete record of each client in just one month. As a result, the accuracy of its customer and corporate data has improved to nearly 100 percent, and BSI can refresh information four times faster. The project began with a simple need: BSI wanted to optimize customer insight by creating master customer records that captured each client’s profile, purchasing history, business relationships, and other attributes in a single view.
Giving her all the fact will allow Kathy Kudler to make a good decision about what steps KFF needs to make from top to bottom to allow the new software to be accepted throughout the organization. Conclusion KFF is going through an organizational change throughout the company. KFF has an organizational structure throughout the organization that will foster this change to be successful. The power flows from top to bottom with the CEO having Legitimate power at every level of the organization. Using different influence tactics to help push the initiative through the different level of the organization, the integration of the new software will be successful and the consultant process will be flawless because I have used the company’s power structure to leverage change at
Name: Vinay Bhatia Unit: 323: Understanding performance management 1.1 A formal performance assessment is done when the communication between a line supervisor and an employee is formal and a system is in place to report managerial opinions and observations on employee performance. The assessment process can be quite beneficial to the organization and to the individuals involved if done properly. There are many good reasons to conduct a formal performance assessment. If assignments and standards have been clear, if coaching through informal evaluation and feedback has been ongoing, a formal performance assessment will be merely a summary of what has already occurred. It will include no surprises for the employee or the supervisor, because both should already know how successful the employee has been in meeting performance standards.
I think that being able to connect with your manager as an employee is important, and not having to fear their title will allow them to be more approachable by employees who may present new ideas, and ways to better service our customers. Another aspect of the manager’s job at my company would be to consistently make sure all employees were educated on our software and how it compares to our competitors. Having this knowledge will empower employees to help overcome potential objections by customers and make them a trustworthy source of information.
Manager’s report to work at their own set time and employees follow suit. Employees make decisions hoping the decision made is the same as the manager would make. The behavior of the employees affects the productivity, performance, and atmosphere of the company. Creating a policies and procedures manual is a way of documenting rules and regulation that the company believes will create a positive environment that leads to a successful business. R. Wayne Pace found three key elements helped company’s structure successful policies: creating the system, maintaining the system, and improving the system (Pace, 2012).
Employee Portfolio: Motivation Action Plan Jennifer A. Eichelberger MGT/311 May 19, 2013 Oren Gilbert Employee Portfolio: Motivational Plan As an effective manager, you need to be able to show your employees that you are willing to put in the time and effort to help them be as productive as possible. Putting in the time and effort for each employee allows them to see that you care about their performance and how far they can go within the company. Allowing them to have a certain level of responsibility shows them their opinions are important, they are not there just as an employee, but as a valuable team member. Teaching them to have confidence in their abilities and showing that you have a positive attitude about the goals in