One of the tasks for every police officer is to write report for any case he has been involved on the field. These reports are valuable, when later needed in the court.
In this case study, local police department, in large city, is having problem with motivating his police officers to write paperwork at the end of the day. Officers enjoy working on the field, but when returned to the station, they do not write paperwork.
If we use MARS model in this Case study, we could see that out of four factors: motivation, ability, role perception and situational factors, two of them are weak. This is causing decrease in performance of police officers in this station. Police captain is aware only on one weak factor, motivation, but role perception factor is also weak and it should be improved.
One of the reasons, motivation on doing paperwork is weak, because police officers are aware that this task is not really required in the process of promotion. Secondly, police officers were not rewarded, when team competition was introduced, and their motivation went down again.
Role perception factor is also weak, because officers were not properly trained to complete all of the tasks needed in their role. During their training, they were focused on learning how to perform their duties on the street and field, not so much on writing paperwork. This gives result where officers are doing outstanding jobs out on the field, but because of lack role perception, writing of paperwork is not always completed.
I think we have situation here were two factors of MARS needs to be improved. One of the factors could be improved on local station level, which is motivation. Police captain could come up with some kind of reward for officers, for example personal day off every month. Valuable rewards could motivate officers to do paperwork and complete their task with high quality. Also, police captain can do more research, on how other stations motivate their officers to perform this task....