Calming and Defusing

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1. Name three signs you might see if an individual is becoming distressed (4.1.3) (a) Erratic movements (b) Lack of eye contact (c) Aggressive stance 2. Give examples of behaviour you have found difficult, disturbing or dangerous in your interactions with others? (3.7.2) I have witnessed a male young person “square up” (to approach an individual with the intent to cause confrontation) to a member of the public. The member of the public reacted by assaulting the young person. This caused to call the PSNI in order to control the situation, we also removed the adult from the young people and kept him under surveillance until the police arrived. 3. Identify three behaviours you should display when working with distressed individuals (4.1.3) (a) Calm demeanour (b) Reassurance (c) Open body language 4. Identify three behaviours you should avoid when working with distressed individuals. (3.7.2, 4.1.2) (a) Aggressive stance (b) Loud tone of voice (c) Fear 5. How can touching someone help to communicate with them? (4.2.3) It allows the individual to know that you are there for them and that you wish to help them as best you can. It comforts them in knowing that they can rely on you for your support. 6. How would you expect the service user to react if you touched them? (4.2.3) If the service user is passive and are distressed due to fear, anxiety or depression, they may appreciate the human contact as it may make them feel like they are cared for, and that they have support. If the service user is aggressive, they may see your touch as a provocation and therefore it would be unwise to approach an aggressive individual unless this is a documented and proven action plan contained within their support plan or risk management strategy. 7. When would touch not be appropriate to use in the

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