Understanding Assertive Behaviour

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Benefits of Understanding Psychology and Behaviour for Public Services. Assertive Behaviour Assertive behaviour is clear and direct communication. Acting in an assertive manner builds a person’s self esteem, and also the self esteem of others. It can improve a person’s ability to take control of their own lives. Being assertive is not usually part of a person’s social upbringing but is learnt specifically. Assertive behaviour is dealt with by choosing a few well chosen rules that are clear and easily understood. An example of this is the law in the United Kingdom. The person must have the rules clearly explained and modelled so that the assertive person knows how they are expected to be. Assertive people must be dealt with quickly and…show more content…
A boundary must then be set around the behaviour by communicating why the behaviour is inappropriate and informing the aggressor. Discussing the behaviour with the aggressor by telling them how it affects other people feel must be done. You must then identify and communicate consequences to the aggressor if the behaviour does not stop. Submissive Behaviour Submissive behaviour is when a person is shy from telling a person how they really feel and not seeking to achieve their needs, particularly when other people have conflicting needs. A submissive person usually fears upsetting others because they do not wish to hurt their feelings or fear them. Submissive people also usually assume that they are to blame for things, even if they are not. They also accept culpability when singled out by others. Avoidance Behaviour Avoidance behaviour is when a person distracts themselves from an activity or task to which an unpleasant emotion is attached to. Usually this emotion is fear. This includes worry, anxiety and panic. When a person avoids something unpleasant, they momentarily escape an uncomfortable feeling and to bring psychological…show more content…
All Public Services must be able to identify and deal with a variety of different behaviours from people. An example of this is the Police Service. The Police Service must work with the public everyday of the year, and every single person reacts differently. Where some people might follow the instructions given to them by the police, some people may get aggressive and try and fight with them. Understanding behaviours like this, and understanding what causes them, will assist a Public Service and anybody who works within them. This is because they will be able to stop aggressive or troublesome behaviour before it starts. They will also know specific techniques on dealing with it. The Police Service is not the only Public Service that requires this understanding, every other service will require it too. The ambulance and paramedics will need this because some people will get aggressive when the paramedics try and help them, this is because they may be frightened or confused, and knowing these signs will help the service to calm them down and use the best techniques available to them. The Fire Service has to deal with people in the same way as this, if they are injured and trapped in a car, they will have to calm the person down, so that they may begin extracting them from
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