Bus 310 Case Study

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MUFFLER MAGIC Tonya Davis Professor Ralph Lide,M.A. PHR Human Resource Management- Bus 310 Specify three recommendations about the functions of recruiting, selection, and training that you think Ron Brown should be addressing with his HR manager now. The first thing I think needs to be address they need to decide on what positions they would like to fill. After they have decide on this they need to have the proper job applications and forms etc that each applicant will need to apply for the position. The company needs to develop new ways to interview each applicant in other words the applicant should be screened properly to be sure that he or she would even qualify for this position. Also the company need to follow…show more content…
This would also be a good time to cover all policies and procedures for each new employee. If there are any new employees that need additional training the company should be willing to make that available in the future this also will ensure that the company is providing good quality services to the customer. Some of this training can come from outside sources but, it can also come for inside sources form some of the senior employees. Write three questions for a structured interview form that Ron Brown’s service managers can use to interview experienced technicians. 1. Why did you leave your last place of employment. 2. How would you handle a customer that was not satisfied with the services. 3. What are your strengths and your…show more content…
This would also be a good time to cover all policies and procedures for each new employee. If there are any new employees that need additional training the company should be willing to make that available in the future this also will ensure that the company is providing good quality services to the customer. Some of this training can come from outside sources but, it can also come for inside sources form some of the senior employees. Write three questions for a structured interview form that Ron Brown’s service managers can use to interview experienced technicians. 1. Why did you leave your last place of employment. 2. How would you handle a customer that was not satisfied with the services. 3. What are your strengths and your

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