You may have to adapt communication to different groups * Hearing and visual impairment * Diversity * Cultural and social makeup’s * Ethnic backgrounds * Disability * Levels of learning development It is important to assess the different communications need for different people. For example * Colleagues – Communicating with colleagues is very important. Having a good relationship with your colleagues is due to good communications skills. Communication is best achieved through simple planning and control. You need to be able to share thoughts and ideas to help each other to increase the potential of your workplace.
An employee also needs to develop the capacity or the skills to perform or work. Another important aspect of performance management is to periodically rate the performance of each and every employee or team member. A good way to keep employees motivated and performing well is to reward the good performance of each employee who does well. Planning work for any organization is very important. It is very important for the work to be planned out in advance to ensure success.
Customer service is very important in part of a business’s activities. What does a customer service programme consist of? 1. Standards 2. Training Standards and training are very important for the employees to maintain as these are the two things that are essential to ensure that the service is maintained at the necessary level to keep the customers happy.
To support effective communication in my job I need to ensure that I communicate with people in a way that is most suitable for them. There are several different needs that people have in relation to communication. These are varied and depend on factors which are sensory ability, cultural background, language, self-confidence, level of learning ability or physical ability. It is very important that when communicating with people I do it at the correct level of understanding. Effective written and verbal communication and being able to use a variety of interpersonal techniques promotes strong working relationships which will then lead to a good quality care for my service users.
P2 Employability Skills Employability skills are the skills and atbumbshittitudes that enable employees to get along with their colleagues, to make critical decisions, solve problems, develop respect and ultimately become strong ambassadors for the organisation. Interpersonal Skills: Interpersonal skills are skills fuckshiut with other people and customers. Good interpersonal skills allows you to participate effectively as a member of a team, satisfy customers and clients' expectations, negotiate, make decisions, manage your time efficiently, take responsibility, and work effectively with other employees. Communication Skills: Employers look for people who can communicate well, both verbally and written. The ability to communicate both verbally and in writing with a wide variety of people, maintain good eye contact, write clearly and succinctly, demonstrate a variedbullshit and tailor your language to your audience are all essential skills that employers seek out.
Recruitment – When starting the recruitment process the business should look at the current business needs and look at its business goals to achieve business growth. The initial recruitment process should involve an analysis of what level of staff support you will need, the hours required (eg. part time, casual, contractor, full time, trainees etc), tasks to be performed in this role, is it within the budget, being clear and organised of what you want out of this recruitment process, developing a position description including a bit background about your business and the correct avenues of advertising the position. Selection – The selection process is done by matching the best applicant to the profiled job description, this will place people into jobs so that organisations can meet their strategic and operational goals. To do so the selection process should be fair, consistent, well understood, and legally and professionally executed in conjunction to the organisation practices.
The more you practice listening to your peers, team members or stakeholders, the more you realize the benefits it brings in terms of getting your message across and even convincing others when needed. Listening skills play a significant role in evaluating communication capabilities in the workplace throughout the globe. It affects all kinds of interactions and becomes part of problem solving. Two critical abilities any leader should possess are listening and observing. Having an open and frank conversation with your team members will allow you to tune into what drives and motivates each individual, their goals, and aspirations.
Unit 5 3.1 To provide an efficient, well run person centred service I have to work with many different professionals from different agencies and organisations. It is an important part of my role as manager to work in partnership with others as it means that we have the chance to share our knowledge and skills but also observe that of other professionals and extend their knowledge and skills at the same time. To work effectively with professionals as a manager I need to * Communicate effectively with others in the interest of the service users * Identify and challenge discriminatory practices * Apply interviewing, listening and observation skills of the joint assessment process and shared reports * Negotiate and organise skills that enable good team working * Deal with difficult situations and manage conflict 3.4 The effectiveness of any professional partnerships can be judged on its failures and/or successes. It is important to be clear about the purpose of professional partnerships and to monitor the actions and resources they use. It is important to review, measure and monitor any progress against the set objectives and have regular progress reports.
Human Resources The Human resources can improve the H&M’s performance in many ways. There are two main processes which are looked at when managing human resources. • Recruitment: H&M must manage this carefully to make sure that they get the right staff for the job, looking at all their CV’s in detail and asking the acceptable questions in interviews is very important and, as a result, will help the organisation run efficiently, have a better performance and provide customers better service. • Staff welfare: This is also very important and H&M manages this by looking after staff and making sure they are all treated equally and that no one is discriminated for whatever reason. Having an environment where everyone is treated fairly will result in employees of H&M feel more valued, happy and more willing to give a better service.
It always a benefit to know your competencies and personal profile cause it helps strengthen your skills that you already have and it help your build for the future in know what you have to do to move forward and be better at what you do. As for me meeting people and helping other is something that I love to do. Being an Administrative Assistant, I meet different ethnicity of people that need assistants with application or information on how to go about getting forms completed. I felt my education goal should be in the area where I meet and help people. I have a weakening of going over and beyond in helping people and I tend to go over and beyond with clients.