Does Blue Nile’s business model result in a winning strategy? Blue Nile’s business model involves selling high quality diamonds at low prices online. The first hurdle for them was to make the buyer feel comfortable buying a high ticket item that has many characteristics that could affect the products quality. They effectively alleviate the consumers concerns by providing them with information and guidance during their shopping experience. The consumer is then able to educate themselves about what determines a diamonds quality and value.
Customer service is strong because Tanglewood has their own web portal that saves some effort for their customers. The organizational structure of Tanglewood applies to the culture of transparency. All employees no matter what level of the organization are allowed to make suggestions. Tanglewood does not prefer temporary workers, cheap labor, or high staff turnover rates. The organizational culture and values of Tanglewood is that each shift is run as a team.
Customer advisor Customer service advisor at Star café is responsible to listen to their customers as it is small amount of customers and are able to cater to all their needs and necessities. They need to care and compliant the customers as their improvements will help the business and improvements of creating more customers. On the other hand, Customer service advisor in Sainsbury’s have different duties and responsibilities compared to Star café because they guide customers and keep them happy to provide good customers service. This is important to ensure that they build customers loyalty. A customer advisor also, interacts with a company’s customers to provide them with information to address inquiries regarding products and services.
To reduce this untended confict, this two companies need to make an agreement to continue to have the discussion face-to-face but the discussion will be follow up with an email. Using this method, both side will be satisfied and there will be no problem for them to work. Based on the Table 4.3, we can see that United States are the highest in the performance orientation on the cultural dimension. This is because the United States company will make sure their employees have whatever they need to start working efficiently on arrival. They also tried to help the employees settle into their everyday lives outside work.
As I learned through my jobs in college, sales were not for me and I enjoyed dealing with people. My job with the Social Security Administration allows me to do all three. As long as I have a genuine concern for each person I speak to and follow the policies SSA sets, both my employer and I are happy with my work. At times people may have problems beyond what I can help them with through my job or even beyond them, which I like to encourage them to think positive or look through for options. My job can negative at times, but encouraging others and trying to give them hope is what motivates
This has proved to be hugely successful as they forge longtime customer relationships. Salespeople at Nordstrom will do everything they could and even beyond to give the customer perfectly customer service. A salesperson who gives individual attention to customers like assisting a customer with one leg that wants the sale of only one shoe is on a self-service level. The level of full-service entails salespeople that assist customers with the locating of products those are not located within their store, and their exchange policies that have no questions to ask customers when they are making returns. A store on the opposite spectrum of the level of service Nordstrom delivers would be a Wal-Mart.
Moreover, I think Nordstrom should be classified as specialty store because their sales emphasis on customer services in their department store. 2. Customers are offered full service when they are shopping in Nordstrom. Sales associates are serving their clients with a “heart experience.” They aim to make clients feel comfortable when they are doing their shopping at the department store. Nonetheless, Nordstrom is offering self-service at their store.
2. Customer expectations Customers expected that the business website load up quickly and all the links work without annoying pop ups. Products should be up to date and its prices easy to access beside its terms and condition, and having privacy and security in the site. Also they require to view FAQ page
Lenscrafters Case Study Lenscrafters has always had one primary focus which is creating relationships with customer then maintaining those relationships for life. Also, by providing a high level of customer service, hiring and training energetic associates, providing a good working environment and most importantly to its customers, providing quality eyewear in about an hour. Lenscrafters has shown it's commitment to eye by focusing on only one thing which is taking care of people’s eyes. They also strive to improve the entire process of eye care, starting with exceptional customer service, honesty, transparency and a willingness to invest in new software to help them maintain their competitive edge against their competition. Their Customer Benefit Package Design Configuration is the integrated set of goods (eyewear) and services (accurate eye exam and one-hour service) are of equal importance.