It expands by “pushing from the inside out” and diverse itself into different store formats. It forges partnerships with vendors, streamlines warehouses and distribution centers, and promotes its own brands. The resources that Wal*Mart invests most heavily in are its people. Wal*mart acknowledges its manpower as one of the most important resources by providing attractive salary package, profit sharing program, extensive trainings,
Consistent with department stores, they carry “…apparel, cosmetics, housewares, electronics, and sometimes furniture. Purchases are generally made within each department rather than at one central checkout.” (Lamb, 2010, p. 229) They typically have a high level of customer service which can be classified as moderate to full service. Describe Nordstrom’s level of service on the continuum from full service to self-service. Give an example of a store that would be on the opposite end of the continuum and explain their differences. The level of service one could expect to receive at Nordstrom would be moderately high to high.
MANAGEMENT REPORT – II TESCO PLC. By ILIYAS . MOHAMMAD (5217588) Executive Summary: The main objective of Tesco is to create value for its customers and attain lifetime loyalty from them on which depends its success. If people like what they shop, they will come back to make purchase because of good will. With the two core values of Tosco: None tries hard for customers and treat them as we want them to treat (2005).Tesco is beautifully driven by its quality service and standard products.
However it has adapted to the current business environment and is now seen as one of the higher end shops on the high street. This means consumers are willing to pay higher prices for Topshop products even if they have less money, because they see Topshop as a long established high quality brand. Topshop mainly targets customers for repeat spending; therefore they build up a lot of customer loyalty. Topshop have had an
Blue Nile Case Analysis 1) Do all the elements in the strategy fit together? Or are there built-in contradictions? The main elements of Blue Nile’s strategy – High quality, competitive price, customization, informative website, good customer service and support, long term supplier contracts, negative cash flow cycle, certification, brand recognition, reliability, convenience and speed of delivery- have enabled it to establish itself as the number one online diamond retailer. Although it has a sound overall strategy, under competitive pressures, certain elements conflict each other dampening its position as a market leader. 1.
Best Buy Mission Statement: “Our formula is simple: we’re a growth company focused on better solving the unmet needs of our customers-and we rely on our employees to solve those puzzles. Thanks for stopping”. Revision of mission statement: Our mission is to strive to exceed our customers’ expectations by providing low cost, quality electronics. We are dedicated to providing the best, most reliable technology in the retail industry. Our success depends on the satisfaction of our customers and we are committed to giving them the ultimate shopping experience.
What is Wal-Mart’s distinctive capability? Wal-Mart has the goal of providing "quality goods at low prices, responsible manufacturing, and opportunities for growth. Due to their expansive nature and broad customer base, they are able to provide a large discount on many of their products. They are also the leading employer in the United States of African Americans, Hispanics, women and senior citizens. What business are they In?
The following are the two main HR policies that contributed to the Zara success: 1. Staff feedback: It appreciated feedback from even the lowest staff member of the company. The feedback included the store manager’s demands for the fashion in trend which gave the ability to know about the latest fashion and stay ahead of it. 2. Employee Autonomy: By staying with the prevailing culture of the company, the employees were able to do their work that suited the environment.
Burberry vs. H&M The expression quality over quantity really came into play as I was comparing Burberry to H&M. Burberry, the exclusive store, was a much more pleasant experience then shopping in H&M. However, H&M is way more affordable, especially in today’s economy. H&M will do the job if one needs a trendy outfit to go out in, but Burberry has clothes, jackets, scarfs and handbags that are made to last a life time using the best fabrics and great stitching techniques. When I was examining the window display for Burberry, it had a focal point on their new winter jackets. Everything was very neat, and set the mood to look at their jackets. For H&M, their window display was all over the place.
Organizational Culture at Wal-Mart Explain how viable employee relations’ practices have contributed to Wal-Mart success as an employer. Employees and managers are charged with continuous improvement, continuous learning, and employee ownership. Wal-Mart fosters an environment to promote superior execution and, employee empowerment in an effort to unify employees as a team. “Wal-Mart teams are highly productive but at the same time the staffing levels are lean. HR insures employees are held operationally accountable for keeping a balanced focus on customer service, expense control (theft prevention) and keeping products in stock” (Bergdahl, 2010).