Unit 4222-204 Essay

913 Words4 Pages
Definition of Duty of Care Working in the Health and Social Care industry, there is a legal requirement to act in the Service User’s best interests and provide a duty of care towards the people who are being supported. Also, employer’s have a Duty of Care to their staff, ensuring that training needs are met. My employer also has a duty of care for staff members, to ensure that working conditions are safe and suitable to deliver the service. Legally, employers must abide by relevant health & safety and employment law, as well as the common law duty of care. They also have a moral and ethical duty not to cause, or fail to prevent, physical or psychological injury, and must fulfil their responsibilities with regard to personal injury and negligence claims.( ACAS Definition- Duty of Care from an employer’s perspective) In my role, I act with a duty of care to the service user, ensuring that provision of care and support is conducted in a way that ensures safety from harm. It is not only the care establishment that needs to prioritise the safety, welfare and interests of the people using its services but also the care workers of the establishment. How this affects your work role? The duty of care I have in my job is to keep myself safe and my service user safe. Keep up to date on my training. Always wash my hands before attending a service user before and after, and wear the protective aprons and gloves that are supplied by my workplace. It is the Service User’s right to be kept safe, not to be neglected or exposed to any risks. Dilemma A | You need to know how to deal appropriately to complaints made by adults in your work place. Describe how you would respond to an individual if a complaint was made while you were on duty. | My organisation has a complaints policy which is publicised on the notice boards and available in leaflet format aimed at families.
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