Understand how to establish an effective team. AC. 1.1 The benefits of effective working relationship in developing and maintaining the team Establishing and maintaining good work relationships critical to business success. It is important that good relationships exist between the team members and between the team and the manager. Good working relationship can benefits of more effective team work and improved morale by • Good communication between team and manager-this ensure that information is passed in to all members.
Describe the main characteristics of typical customers that you deal with. Identify what impresses your customer and what annoys your customers. Identify who’s who and who does what to deliver customer service in your organisation. Describe the kinds of information you need to give good customer service to customers. Unit Ref.
* In addition, supposedly if staff are having difficulties during communicational activities and processes, it is possible for them to attend and be a part of training programs after work hours, and if any sufficient improvement is made, employees it will be very profitable when working with colleagues and customers which will ensure everything is very understandable and no confusion is cause. Within the business, even though some staff is probably naturally gifted with the acquisition of skills and talents, it would still be quite productive and advantageous for anyone to participate in training programs which can still improve personal and individual standards of work. * * Every now and then it is quite essential and very beneficial to ensure employees work in a team as it is considered a few crucial skill anywhere. It could be advisable for employees to often participate and deliver contributions with the similar colleagues when constructing a plan, as this will also present a sense of more consistency and a stronger connection within workers as it will allow them to converse with each
VoC provides valuable insight into what about the product or service that customers find valuable, and what they find annoying or useless. Through VoE, and by allowing employees to participate in influencing corporate decision making, the long-term viability of a company is assured because of its positive impact on the company financial results. “No organization can survive without good people; people who are improving to carrying out the message and mission of the company,” to satisfy customers, the workforce must
Since “value reflects the sum of perceived tangible and intangible benefits to customer” (Kotler & Keller, Pg. 14), this technique offers as profitable marketing strategy to retail stores. Value is important because it provides customer satisfaction. “Satisfaction reflects a person’s judgment of a product’s perceived performance in relationship to expectations” (Kotler & Keller, Pg. 14).
Success can be attributed to the company’s core value, which is to treat each customer with respect. For this reason, the company has strived to maintain excellent customer service (i.e. fast and accurate), competitive prices and delivery time. These values have resulted in high customer loyalty and satisfaction, high employee morale, and an overall positive reputation as a provider of high quality products. External or environmental factors have created great opportunities for the company, many of which were projected by and capitalized on through LL Bean’s management team.
Check what your competitors are offering to customers. 4. Is location of the business is worthwhile. Market research can lead business to success:- Renovation can be beneficial for the business as attractive place is more profitable. There are some key factors involved in the market research:- Location Competitors Target market Cost of products Services to the customers Time frames to complete the task Servey with the customers Collect the feedback.
It is important to review existing ways in a positive way because it can strengthen the business and help build trust with customers and employees. This can be done in a number of ways including customer feedback, where a questionnaire is sent to the customer for them to give their views on the business. An employee survey, once again, a questionnaire being given to the employee for their views on the business and their role in the business. Team meetings, where each team can have an informal meeting to listen to the review and put forward their suggestions/opinions. It can even be done by having an employee suggestion plan, where the employee can put forward their suggestions and if necessary not put their name to it.
The most heavily skills weighted by the firms will include client management, technical and interpersonal. Smaller firms should have similar criteria because this will help the firm get a great reputation along with a better client list that will help expand business. 4. The advantages of the “up or out” promotion policy includes helping the employees know that the world is competitive, where the employee stand among their current/former peers and it’s something that is already established. The disadvantages of the promotion policy includes inducing more stress for the employees, negative feelings towards the firm when passed over for promotion and the commitment to the firm
Trader Joe’s designs jobs for increased job satisfaction and higher performance. The Company aggressively courts friendly, customer-oriented employees by writing job descriptions with highlighting desired soft skills (ambitious and adventurous, enjoy smiling and have a strong sense of values) as much as actual retail experience. It connects with its customers because of the culture of product knowledge and customer involvement. Its management cultivates among store employees. It considers responsible, knowledgeable, and friendly “crew” to be critical to its success.