The Essential Ingredients of Successful Customer Relations Improving Customer Relations When running a business, customer service is the backbone. This may sound a little crazy but it is the truth. With customer service, one is able to get feedback and know where to improve the business. They are able to bring people back into the store and have positive word of mouth spread. Customer service and customer relations are the key to success for a business.
As said in the textbook job satisfaction has a direct affect on customer satisfaction and the profitability of a company so if Foreman’s course can do what is pledges then it could have a positive effect on Albertsons profitability. 2. Positive worker attitudes have a large effect on the success of a business. Workers who come to work happy will work harder and do more to improve the company because they feel connected and pleased with their job. If a worker is not happy with their job they will not feel the need, or want to put in the extra effort to try and improve the areas of the company that need improvement.
While the Code provides guidance for a range of workplace situations, the high standards that characterize our work environment can be summarized in a few simple principles. Respect for our customers We listen to customers and strive for workplace excellence that enables us to meet their needs and exceed their expectations. Respect for our colleagues We develop highly motivated and effective team members by fostering a safe workplace that values diversity and teamwork. Respect for our company We are accountable for how our actions reflect on the company’s reputation and for the prudent use of company resources. Respect for our communities We support the communities where we do business and act as responsible global citizens.
The company’s employees are solely responsible for the amount of work they produce. Additional responsibilities help to motivate employees by allowing them to feel empowered and aware of the necessary procedures needed for the company to excel. The employees are also aware of the productivity goals that need to be met in order for them to progress in the company. Lincoln Electric believes in promoting within the company, and this also motivates its employees to reach and excel in their goals. With these various types of motivators, Lincoln Electric is able to maintain competitive advantage and promote a healthy competitive culture within the company.
MY ALIGNMENT WITH THE VALUES OF ACCESS BANK Values are what we live and work by; but how we use values can interpret how we view everything that impacts our lives. Value is what we believe to be right or wrong and how we incorporate those values into our work and everyday life. People always make decisions based on what they value the most. In the business world personal value is what helps to define how an organization will be ran and how successful a company can become. Values matter in today society because attention to our values helps us become more self-aware, make ethical decisions, prioritize our tasks, and develop credibility as a leader.
We will take a look at how a senior executive would mentor junior employees. We will also look at how an HR department helps to develop financial executives who are ethical leaders and mentors. Review/Analysis of the Case Answer to question #1 - I think the most important way for a senior executive to mentor employees is to set a good example. Ethical leaders set the standard for every employee they lead. Management behavior has a great impact on ethical standards.
Business and Administration Principles of personal responsibilities and working in a business environment Improving your own performance It’s important to continuously improve your own performance in a business environment. All businesses want to produce the highest quality goods and services whilst being as efficient as possible. Busine ss performance ties in with employee performance. • Improvement – organisational improvement encourages individual improvement • Progression – people who continually improve progress faster • Rewards – people who improve what they do earn higher rewards • Job sati sfaction – people who continually improve have greater job satisfaction. Ways of improving your own performance in a business environment Learn from your mistakes .
Satisfied and motivated employees are the competitive advantage of an organization and they are valued as the greatest asset of any company. Pfeffer and Veiga (1999), advocate for the strong connection between how firms manage their people and the economic result achieved. However, it can be argued that not all employees are an asset to the company, because doing so insinuates that all employees have a positive impact on the profitability and the desired work culture. One way to ensure that the employees are an asset of a company is through employee engagement. Engagement is “a positive attitude held by the employee towards the organization and its value” (Robinson, Perryman and Hayday 2004).
HR insures employees are held operationally accountable for keeping a balanced focus on customer service, expense control (theft prevention) and keeping products in stock” (Bergdahl, 2010). Wal-Marts spend a considerable amount of effort trying to make employees feel like they are part the company because they are valuable assets to solicit new ideas. Wal-Mart is continuously expanding that is why they are on the look-out for the best candidates, as a result of their global reach; there are a lot of job openings worldwide. There are two ways in which Wal-Mart recruit, internal and external recruitment. Wal-Mart recruitment uses both of them depending on the situation.
Building Better Work Relationships: New Techniques for Results-oriented Communication Learn why successful work relationships help build successful careers!In today’s volatile and challenging business environment, you have to build successful work relationships and interact with people in a positive way to achieve your organizational goals. Now, discover the basic competencies critical to solid work relationships—and career success. The first step in building better work relationships is to become aware of the differences among people—and to be willing to accept these differences as a positive force within an organization. And it all starts with you. This seminar will prepare you to create better work relationships by becoming a “conscious communicator.” You’ll return to work better able to build constructive and beneficial work relationships by learning how to analyze situations and consciously select and use productive communication strategies.