b) Explain why you should respond positively to changes in products or services. It is important to respond positively to changes in products or services because it is likely it will increase your business turnover. A company will want to review its services and products so that it keeps up to date with the expectations of its customers. This will ensure the company can stay competitive and meet its targets and objectives. c) Identify ways of responding positively to
Question 5 – Customer Service Quality I feel that other measures would be to continue to train the employees on customer skills. Develop a program specifically for Tanglewood that would give the employees realistic scenarios they can do to improve their relationship skills with customer. You can also provide meeting where the manager and employees can discuss certain scenarios to better prepare new hires. I think focus groups will continue to help because they stay on top of problems and can keep you on your toes as the retail business changes. Question 6 – Realism in
Business Ethics WGU Task 2 November 28, 2013 Business Ethics I will be discussing ethical leadership and describing the importance it has within the company. I will present two organizational strategies to increase awareness for making ethical choices. I feel that these two ideas can help improve the way the company operates to increase the ethical decision making processes that the employees undertake. The first strategy I would like to see implemented would be to adopt a regulation stating that the toy company will start weighing attendance and efficiency more heavily as part of the employees merit reviews to base pay raises from. They will evaluate employee time management, punctuality, and dependability.
Unit 01, Session 06, Page 2 Can you identify areas where you have made continuous improvement in your work and / or studies? Your note: Customer services. Unit 01, Session 06, Page 6 Can you think of two areas of your work that you would like to improve? Describe how you would do this. Your note: In my work I would like to improve: in team leaders and manager.An important way of improving this areas is to get training and development specialists or by learning from people with relevant, practical on-the-job experience.
1.1 Explain the purpose and benefits of continuously improving your own performance in your work environment. The purpose and benefits of continuously improving my own performance at work is to exceed my limitations, achieve personal goals, increase self-motivation, to exceed my performance. 1.2 Explain the purpose and value of encouraging and accepting feedback from others. The benefits of encouraging and accepting feedback is to help me improve my work, learn from my mistakes and to help me feel more confident in the work that I am doing. Its taking on positive criticism and building from it.
3 PRM Activity 1 1. 2 Purposes of Performance Management and its relationship to business objectives One of the main purposes of performance management is to continuously improve the performance of employees. This includes making sure that: • employees are carrying out the duties they are employed to do in an effective manner • If they need any help, support or training for improvement this should be arranged • employees are given the feedback if there is any issues with their work and directions how to improve or make a change By developing and improving performance of the employees contributes to the overall business objectives, develops the business. Another important Performance Management aim is to ensure that everyone in the organistion knows: • What are the business goals • How their role helps to achieve the businesses goals • What skills and competencies do they need for the role • How they are doing, what could they do better, how to improve When an employees are well informed and engaged in their work they are most likely to do the best what they can for the organisation. They feel happy in the work place and show loyalty to the manager, team.
Refreezing is the process of including new policies and procedures to develop into a component of the agenda of the organization. In this phase, employee coaching, and training are included as well as implementing a reward system to help facilitate the refreezing phase (Sullivan and Decker,
Knowledge and practice can be improved by formal or informal training and education. Aiding each practitioner to move forward in their own job role by keeping up to date with current training. By reflecting on practice barriers may arise and need to be addressed as this could effect the way in each practitioner performs their own job role. Reflection can cause the feeling of inadequacy and underachievement, and reflection and appraisals may cause the feeling of being undervalued if the practitioner does not agree where she/he needs to
What do we know? b. What can we assume? c. What could the results look like? d. What information can be brought to bear?
What strategic planning is not! What is a strategic plan? When should a strategic plan be developed? How are strategies developed? What are some tools for analysis and planning?