This would also be a good time to cover all policies and procedures for each new employee. If there are any new employees that need additional training the company should be willing to make that available in the future this also will ensure that the company is providing good quality services to the customer. Some of this training can come from outside sources but, it can also come for inside sources form some of the senior employees. Write three questions for a structured interview form that Ron Brown’s service managers can use to interview experienced technicians. 1.
Acquire or Develop Talent Tanglewood should acquire talent, because it wants to keep performance and customer service at high levels. In addition, while old stores under Tanglewood have the same basic look, the management styles and human resource can use some improvements. Acquire talent is very helpful for new stores, because employees would “hit the ground running” and be at the peak performance the moment they arrive. Hire Yourself or Outsource Personally, I think Tanglewood should hire itself. Outsourcing is more practical for small and medium companies.
This information is then combined with the produce the customers purchased. The purpose behind this is to always, have what loyal customers want on hand at the Kudler locations. Kudlers is also looking into holding classes in teaching these customers about the products they carry. The use of demographics and Psychographic were explained in how they help in business planning. Demographics and Psychographic, both help explain the customer in general, and what he or she is looking for in the business.
Tanglewood: Case One Dear Mr. Perrone, after reviewing your company history, values and philosophy I feel confident that I can help you design a better functioning staffing department. Acquire vs. develop talent I believe that since two middle class everyday individuals founded Tanglewood, it is within their philosophy to develop talent within to promote ideas from their own employees and make them feel empowered. As part of my research of your company I found that it is company culture to allow all employees to give their input and suggestions, therefore in order to promote participation employees need to feel that their efforts will result in promotions. Hire yourself vs. outsource When I first began researching your company and
For the short term fix the organization would profit more by retaining the best candidates for the job. Thus there are some implementations that need to be in place. Make sure salaries are competitive, offer comp time, bonuses, dependent medical even if employees share the cost like co pay and incentive pay. Provide up-to-date tools and technologies to help employees work more efficiently and conduct roundtable discussions or take surveys from the employees on what priorities are important. National or Global: Recommendations for Tanglewood is national with the evidence of some regional managers operations.
Riordan Manufacturing Motivation Plan Jefferson Leveille MGT 311 September 9, 2013 Yvette Mack Riordan Manufacturing Motivation Plan Over the years it has been the goal of Riordan to develop new theories on motivating our employees. What we look for are theories that will influence our workplace configuration.. The goal is to find out from our employees how do they feel about outlook in the future and where they feel their skills are better suited in assisting the companies future success. We also take the individual employees personal into account when developing these theories. We have learned in the past that when you increase responsibilities by challenging people with new projects will improve their engagement in the workplace.
PricewaterhouseCoopers commitment is to deliver value to their employees and clients every day. The ethical perspective with this organization is that when they meet a new client or future employee, they want to learn all about this client/person, so they listen. Without listening to their clients or their employees they would not be able to learn about or from them. They would not be able identify a possible problem or most of all come to a solid solution. With using this type of practice they have grown to bring a global perspective and knowledge to the table with any current or future client or
Because these candidates know someone already employed at Tanglewood, they fill out the application already knowing the company’s culture and importance on customer service because our employee has already told them about it. Because we are getting applicants who know about these facets of the job, we can get applicants who will fit into the organization, thus reducing turnover once they are trained and the administrative burden of filtering out unqualified applicants because they are being referred by folks already employed here. Because initial contact is made by our employee, we have already reduced the time between contact and hire. Since we already have an award system in place, the best metric to utilize to track this system would be a performance evaluation after a trial period. Only after a new hire has passed this period should the employee who referred them get the bonus.
c.) I used the Job Specification and Person Specification when recruiting and selecting my new employees because I can see what skills the employee would need and I can make sure the employee has the skills they need the job. I could also see what kind of person they would be and how they would deal with customers and if they would work well with other employees. 5.a.) b.) The benefits of the Interview Checklist during the interview process is that you could see what they needed or any quality’s that they could have and if they did you were able to tick of
This system that is founded on the job analysis has lead to a formal structure job descriptions which is how the pay scale the company uses is put in place. Employees will step up and help the company by doing other duties or help with the duties of new positions so the company can stay competitive in the market. Companies will ask employees to do this if they have had to cut staff or if they are adding certain jobs to the company but do not want to add any more staff. In order for the company to stay competitive with other companies each company will need to have policies in place that will help and maintain what they have already established. By having these policies it will show that the company is willing to be competitive and will do what it takes to recruit and retain employees.