Unit 1: Introduction to Communication in Health, Social Care or Children’s and Young Peoples Settings

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. LO1: Understand why communication is important in the work setting. 1.1 Identify different reasons why people communicate; People communicate for a variety of reasons. These could be from simply expressing their needs, to share ideas and information, to reassure, to express feelings, to build relationships, socialise, to ask questions and to share experiences. People communicate in order to establish and maintain relationships with others, to give and receive information and instructions, to understand and be understood, to share opinions, knowledge, feelings, emotions, to give encouragement and show others that they are valued. Communication is an essential tool a carer can use to meet the needs of elderly people. It is a basic requirement of my job role to communicate with indiviuals and their families and other members of staff on a daily basis. Communicating with other staff members ensures effective team work and continuity of care. It also ensures any health and safety issues are recognised and reported. All carers attend hand over at the beginning of each shift and also complete communication notes after attending an individual, thereby keeping other staff informed and aware of current situations within the workplace during the shift. Individuals communicate with carers to express their needs and preferences and to ensure they are met. As a Carer, I would discuss the options and choices available to the individual to allow them an informed choice regarding their care. 1.2 Explain how effective communication affects all aspects of own work; Effective communication is a must within my aspect of work. It is used to understand the service user and to assist them in according to their needs and care plan. Nothing can be done properly without complete communication. As a care worker, if I’m unable to communicate with my service user because of a
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