NVQ Level 2 Questions INTRODUCTION TO COMMUNICATION 1.1 Identify different reasons why people communicate To express need to share ideas and information, to reassure; to express feelings; to build relationships; socialize; to ask questions; to share experiences. Communicating it is the primary form of transmission and reception of information. 1.2 Explain how effective communication affects all aspects of own work A good communication help to understand people needs, build trust prevents misunderstanding. When communication is well set up, allows you to provide better customer service, saving time and avoiding misunderstandings. For example in the case of a member whose primary language is not English, it is good practice to make use of plain English, easy to understand.
*To gain and share information ideas and experience’s | | 1 | 1.2 | Explain how communication affects relationships in the work setting. | communication is important as it insures that information is clear, concise, accurate, non-judge mental and informative, as this reduces the possibility of mistakes been made and insuring appropriate care service delivery. If communication is poor or weak, my service users will not like or trust me to undertake any tasks they need or reqire, relationhips between care workers/service users can detareate. | | 2 | 2.2 | Describe 3 factors to consider when promoting effective communication. | there a few factors to concider with promiting good and effictive communication such as.
There are a number of factors to consider, such as lack of confidence or drugs and alcohol effect. 3.2 describe ways to reduce barriers to communication Once the barriers has been identified it can be overcome Ways to reduce barriers may include: * Understanding and being aware of an individual’s needs, wishes, beliefs, values and culture * Supporting individuals to communicate their needs * Avoiding using jargon in written documents and when speaking * By speaking slowly and clearly by use simple language * Ensuring communication aids are available and working properly * Showing you are listening and you are interested *
With good communication it is less likely to be any mistakes made, if a mistake was made it should be able to be identified and discussed through good communication. 2.2 Promoting effective communication, the factors to consider are the individuals, and there preferred method of communicating. Verbal communication you would need the correct tone, pitch, does the individual need to be spoken to loudly slowly and clearly, or they could prefer quite softly and perhaps on their own. Correct eye contact is a factor to consider when communicating with anyone, staff or individuals. 3.1 People from different backgrounds, for example a some culture’s would find eye contact rude and unacceptable, some people from different backgrounds may use slang words for example, calling people babes, me duck, or may ask if they want the loo, some people may not understand what that means which could cause distress and a misunderstanding.
It ensures that information is clear, concise, accurate and informative. This reduces the possibility of mistakes being made and delivers a better understanding of situations. It reduces confusion, inefficiency and conflict and increases the trust and respect between one another. If there is inadequate communication then that is where you can face problems. 1.3) Explain why it is important to observe and individual’s reactions when communicating with them It is important to observe an individual’s reactions when communication with them as it helps give a better understanding of what they are trying to express in the situation, their reaction may show positive or negative reactions to what is being said or done that helps to identify their needs or to identify any changes in their needs.
Juxtaposition or contrast is created then two opposite viewpoints, ideas or concepts are placed close to each other for effect. Use of pronouns Second person – “You…..” is effective because the audience thinks they are being spoken to directly. Inclusive pronouns First person plural- “we”, “ours”. The effect of this is to connect the speaker with the audience, make the audience feel part of what the speaker is saying and suggest agreement. Excluding pronouns This excludes certain groups or distances the speaker from the opinions of some groups and/or the audience.
During the first meeting, our facial expressions and body language can help in developing a good relationship. A friendly eye contact can complement the good use of body language and contribute in putting person in ease if nervous. Communication is a two way track in which listening is also equally important as talking. Showing respect: In order to develop a positive relationship, we need to be courteous and respect the people, try to listen and understand their point of view which they’re trying to explain us. We work with people, who come from different places with different cultures and believe.
It is important for each word to be effective in the process of hypnosis, and the preferred and most effective language will be different for each person, due to individual differences. This is why personalised inductions are important. Messages need to be delivered to clients in words, rather than body language (Chrysalis, 2010), and this will be more effective when the words used are more personal to the client so they can relate to the words they are hearing and create more real imagery with a comfortable and safe experience. This comfortable and safe experience can be created in personalised inductions with the use of modalities. Modalities are used by altering the language to suit personality and client individuality.
Communication 2.1 Compare ways to establish the communication and language needs,wishes and preferences of an individual. You need to be clear of there needs, ask them personally, ask the family members or the key workers, read their files, you will benefit from any information, there may be drawbacks if you come across any barriers, and you may need to find other means, i.e translators e.t.c. 2.2 Describe the factors to consider when promoting effective communication. Make sure you speak clearly and pronounce your words, and check the tone and pitch of your voice , you don’t always need to shout. Use the correct language, take time to say things, speaking quickly can cause confusion.
Today, I’m going to discuss about the importance of good manners and politeness in today’s world. In my following presentation, I am going to explain the topic in 3 aspects to show that good manners and politeness are important in today’s world. First of all, having a good manners and politeness is important when you are interacting with each other. For example, when you sneeze or cough you should cover your mouth with your hand better yet, with a tissue and say ‘excuse me’ afterwards. You may think that it’s a very minor thing to care about or you even don’t care it, but actually, through these little actions, can reflect that you are respecting yourself and the one who you are talking to.