NVQ Level 2 Questions INTRODUCTION TO COMMUNICATION 1.1 Identify different reasons why people communicate To express need to share ideas and information, to reassure; to express feelings; to build relationships; socialize; to ask questions; to share experiences. Communicating it is the primary form of transmission and reception of information. 1.2 Explain how effective communication affects all aspects of own work A good communication help to understand people needs, build trust prevents misunderstanding. When communication is well set up, allows you to provide better customer service, saving time and avoiding misunderstandings. For example in the case of a member whose primary language is not English, it is good practice to make use of plain English, easy to understand.
If I work as part of a team, I will need to work alongside colleagues and share a workload. If there are good relationships, then working becomes easier because people will co-operate and trust develops. The key relationships are with the people you support. Your skills in building a relationship will be an important part of ensuring that the identified outcomes are met. People who have decide that they want some support in their lives need to be sure that they are working with someone who is honest and trustworthy, can keep confidences and is committed to working in their best interest.
Positive communication will help colleagues to trust each other and have the confidence to voice their opinions, ask for help, give advice and share information which will provide the people we support with a strong team that they can trust, negative communication will have the opposite effect. 2.2 Describe the factors to consider when promoting effective communication. The factors you should consider to promote effective communication skills are; Think before you speak, especially when talking to children or vulnerable adults, you need to be clear about what you’re saying to avoid any unnecessary confusion which may lead to upset. Tone, this is very important our tone of voice can convey all sorts of emotions, sadness, happiness, anger, excitement etc. So make sure that your tone of voice is fitting to the emotion you wish to convey.
A. The purpose of helping an individual at work is important as this improves relationships between colleagues. This will create a good working environment where you can complete tasks to high standard effectively and efficiently. It is important to support colleagues with their work as their work could in the long run affect your workload
You need to consider the tone and pitch of your voice, does it suit the situation or topic? With non verbal communication using facial and hand gestures this needs to be tailored to the situation or topic, it could be just a smile or hand on the persons shoulder is sufficient to the situation. Where by frowning and waving arms as if annoyed would be detrimental to the feelings of the individual. 3.1 Explain how people from different backgrounds may use and/or interpret communication methods in different ways Communication can be slightly different when using it with
Controlling access from the person’s family, like restricting visiting, no accessibility to a phone or post, their pull cord could be moved out of reach. This could lead the person to feeling confused and isolated. They may feel depressed, their sleeping pattern could be disturbed, they may lose their appetite and they could show extreme submissiveness. Financial abuse signs and symptoms: Theft such as stealing items/money from the person, bills not being paid and short changing, being pressured about wills, property, financial transactions or inheritance are all forms of financial abuse. This could lead the person to be unable to trust, they could feel angry, upset and taken advantage of
We all also need to do develop and maintain positive working relationships with colleagues and professionals who have contact with the service that you are a part of. We need communicate so we can share information with people who are using the services so they can provide and receive information. People who are using the service need to communication as they need to express the way that they are feeling, if they have any thoughts and ideas they will be able to express that, we need to maintain good working relationships with our colleagues as we will needs to share and receive information with them and knowing what support is needed if there is any. A client who is using the service will need to be able to communicate somehow to express if there is anything wrong with them or another client who is using the service. If there is a client who attends a day centre and a incident has happened at home the day centre will need to be informed of this.
B) Wishes and preferences; - To make sure the individual is happy with the service being provided and can feel comfortable with the member of staff and be able to talk to them about any problems or issues they may have. AvExplain how good communication can have a positive effect on the way a social care worker interacts with; A) Colleagues; - It can help with teamwork by understanding how others are working. It also means that everyone will know what is going on and can follow the same methods. B) Individuals using the service and carers; - The individuals
Communication between staff members gets continuity and better working within the service. 1.2: Having good communication in the work place between all colleagues is absolutely necessary for the best service to be provided. Good communication between colleagues will enable better relationships. Good communication allows team to work better together – it ensures consistency and enables the service to progress as it needs to. Poor communication can lead to mistakes or conflicts within the team.
You can also communicate in written form, for example telephone and electronic. 1.2 Explain how communication affects relationship in the work setting. A relationship needs to have trust and understanding between people; this makes things getting done a lot easier. If you work as part of a team, you have to work alongside work colleagues and share the work load with them. Establishing a good relationship with them will make working easier because you are round people who will co-operate and a sense of trust will develop.