This could also affect the relationship we have with the servicer users. Effective communication can help establish trust and confidence from those we support. Outcome 2 Understand how to meet the communication and language needs, wishes and preferences of an individual 2.1) Compare ways to establish the communication and language needs, wishes and preferences of an individual. When meeting a service users for the first time it is important to address the service user by their name and to introduce yourself.To be able to establish any communication with an individual we need to
I make sure that I am clear on instructions, times, dates or location and if appropriate I like to have it written down. I aim to make positive and lively conversation to promote the interest in conversation. It is important to be confident as if you are nervous you can sometimes create barriers making communication difficult. Eye contact shows that you are listening and are interested in what the person has to say. I try to be polite and friendly in order to create trust, people feel that you are approachable and tend to communicate better when they trust you.
A good verbal communicator is someone who listens well and can think and express ideas clearly. They should be someone who respects other people and makes them feel comfortable. They should have a good memory to make people feel listened to, and be patient and not rush people when engaging in conversation. In health and social care, verbal communication is useful to talk to everyone who can understand the same language as you, and who has the ability to understand it. To be a good non-verbal communicator they should have positive body language by making eye contact at points during the conversation, smiling, having good posture, use positive facial expressions and maybe use hand gestures or head movements to express their true meaning.
For children and young people to develop into adults with a high level of self-esteem and confidence they need to be taught life skills that enable them to build resilience, cope with life's challenges and have the capacity to accept constructive criticism and fend off negative comments for what they are without association. They also need to learn how to celebrate successes as well as coping with failure. 6.1, 6.3, 6.4 It is vital that children are shown how to have the confidence to express their feelings and the ability to say no if they do not like the way they are being treated. There will be occassions where adults need to intervene but learning how to cope in challenging situations is vital to their future well being. Giving children a safe, nurturing environment in which they are able to learn how to use the tools required to build resilience is paramount.
Those learners that are nonverbal use various methods such as expressions, hand signals etc. also if you’re not picking up the signs or their reactions you’ll be putting yourself at risk or them by making them angry or making them feel insecure so that something bad could happen so it’s always good to observe everything and be aware individual’s reactions. Outcome 2 understand how to meet the communication and language needs, wishes and preferences of an individual. 2.1 So you can communicate in a way to enable them to stay safe and enjoy opportunities within informed choice and with respect. 2.2 Verbal- language Non-verbal- written, pitchers, sign language, PECS.
Title | Principles of communication in adult social care settings | Ref | 21 | Level | 2 | Credit value | 2 | Identify different reasons why people communicate People communicate for lots of different reasons. They communicate to make relationships for example when we meet someone new we use both verbal and non-verbal communication such as smiling, shaking hands to greet people and we do this to make a good impression on people. Communication is also used to develop relationships, once we know a person by maintaining a communication between each other people feel more comfortable with that person and trust them as an individual. We also use communication in order to obtain information but then also share information with others. Also most of us have different emotions and feelings that we need to express and we may do this through communicating with others.
2.2 Explain how effective communication affects all aspects of our work – There are two types of communications formal and informal. Depending on whom we are dealing with and what the situation is we may use one or the other or a mixture of the two. You will be dealing with many different people at the work place. When we are with the family we are very formal and much softer with the client to make them feel comfortable. 2.3 Explain why it is important to observe an individual’s reactions when communicating with them – It is important to observe an individual’s behaviour because their body language is also a form of communication.
These modalities are also known as representational systems (rep systems) as they are the primary ways we represent, code, store and give meaning or language (linguistic) to our experiences. If you ascertain your client’s modality you can talk to them in a way that they will feel most comfortable because a person will find one of the senses easier to imagine and can therefor create their own comfort zone. Kinaesthetic (feeling) Kinaesthetic imagery can be further divided into, sense of touch, temperature, movement, and feelings. When you’re giving a demonstration, the people who always ask you to demonstrate on them so they can feel the technique, are very likely to be kinaesthetic learners. Kinaesthetically oriented people want to get lots of hands-on experience so they can feel how something is done.
You can overcome barriers by building a good relationship with the individuals, listen to them and respond appropriately with good body language and eye contact, make them feel at ease with you, understand their needs. Ask for help off of other professional’s if needed. Eliminate any distractions, keep the noise level down, turn off televisions etc. If there are cultural barriers, widen your knowledge, have an insight of the culture or
Valuing colleagues expertise is essential because everyone has different experiences so there is always something new you can learn from other people in life. Open communication gains trust, respect and also makes for a better learning environment. Communication also helps, if you start to ‘gossip’ others may not be open to this, but also because some ‘gossip’ get lost in translation. If you respect others then they will then respect you, making the environment you work in a nicer place to be. You won’t go too far wrong in life if you always treat others the way you expect to be