Team Meetings

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1. | Describe at least two different features of a work-based telephone system. | | * Call Transfer SystemA caller’s enquiry can be listened to, their initial query dealt with and then they can be transferred to another colleague or department, without the caller having to put the phone down and dial again. This saves time for the caller and the person who is transferring the call can advise the caller whether the line is busy or if the person is not answering etc. It also improves the overall efficiency of an organisation, as the person transferring the call can reiterate the content of the conversation, saving the caller having to repeat themselves. * Call Privacy SettingThe person answering has the option to place the caller on…show more content…
b) Only printing what is necessary, maybe emailing rather than printing and sending paper. | 13. | Identify different types of meetings in a business context, including a full description of two of those types. | | Team MeetingThese meetings are held on a regular basis, probably monthly and are aimed at getting members of a team together, who work within the same area of a business. An agenda would be prepared in advance of the meeting and circulated to all attendees and minutes of the previous meeting made available and reviewed during the meeting. Usually the Head of Department or Manager would chair the meeting and minutes would be taken, for future reference. Any other business would then be discussed and at which time this is an ideal opportunity for any member of staff to have their say or opinion listened to by others in the department.Annual General MeetingAn annual meeting held to update and inform members/trustees of the previous year’s activities and future expectations. Again an agenda would be prepared in advance of the meeting and circulated to all attendees and minutes of the previous AGM made available and reviewed during the meeting and notes would be taken and minutes prepared for future reference. Supporting documentation would also be made available at these meetings, such as company accounts and financial documentation.
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