Tanglewood Essay

477 Words2 Pages
Case requirements: 1. Develop a detailed selection plan for the position of a department manager and determine the most important KSAOs for this position. 2. Using the selection plan, develop a standardized interview protocol consisting of 5 questions that will be asked of all candidates, along with scoring keys for each question. 3. Conduct 2 pilot interviews using the protocol you have established to determine the effectiveness of your questions. 4. Suggest the revisions if any to your questions based on the feedback from the interviewees. The Tanglewood response is to create a new and better interview protocol that can be used across the chain. Given the problem of low standardization, lack of guidelines, and the general knowledge of research on interviews in the staffing services department, it has been decided that a structured interview will be needed. Donald Penchiala has provided you with several directives for writing structured interview questions. He provided them to you in the form of a list as follows: • The best interview questions have several key qualities. First, they are broad enough to actually allow variability in answers; in other words, not every applicant gives the same answers. Second, they are directly relevant to important elements of the job. Third, they do not reflect knowledge or skills that a person could realistically acquire while on the job. • Situational interviews: the core to writing good situational interview questions is establishing a scenario that the applicant will react to. These can blend into work samples or problem solving tasks related to the job. Good situational interview questions are realistic enough that the applicant will actually experience the same emotions you are trying to represent. For example, in a situational interview designed to assess customer service skills, an applicant might be asked
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