Shc21 Introduction to Communication in Health, Social Care or Children's and Young People's Settings

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SHC21 Introduction to communication in health, social care or children’s and young people’s settings 1.1 Identify the different reasons people communicate. Communication is very important to meet the needs of children. When we communicate we are able to make relationships and also develop existing ones. These relationships may be with parents, carers, children or colleagues and are needed to make a good first impression. Communicating with other staff members in a professional manner will ensure effective team work and that any current situations with regards to a child will be passed on and reported. Through communication we are able to socialise, express thoughts and feelings, share ideas and information, ask questions and share experiences. Communication enables us to give and receive information and instructions. To understand and be understood, to share opinions, knowledge, feelings and to give encouragement and support which in turn can help yours and the child’s self confidence. Expressing emotions is a vital part of communication as some children may have difficulty expressing themselves and thus show their emotions through, frustration, aggression, anxiety and may seem withdrawn. Communication enables you to express feelings, wishes, needs and preferences. I always encourage children to talk about their needs and how they want to be treated and do whatever I can to ensure their needs are met. 1.2 Explain how effective communication affects all aspects of work Effective communication plays a big part of working in a childcare setting. You will need to develop a range of communication skills both formally and informally which may include verbal and non-verbal, written or recorded communication and use them effectively to carry out your role. Communicating with a child is not always easy but you

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