Shc 31 Essay

494 Words2 Pages
1- Identify reasons why people communicate and identify barriers to communication. People communicate for many different reasons and in many different ways, such as touch, facial expressions, body movement, written communication, by telephone and electronic messages. Communication is the basis of all relationships, whether the relationships are personal or professional and regardless of the nature of the communication. People communicate to maintain relationships, to express their needs or feelings, to gain information or share and to reassure someone or acknowledge them. 2- Explain how effective communication affects how work. In the work setting effective communication is very important because it’s the building of the trust and understanding between two people that makes it easier to get things done. If people don’t communicate well they limit their ability to connect on any meaningful level with others and in extreme situation can create conflict but when there is good communication work relationships become easier because people will co-operate and trust develop. Positive communication skills like listening, open-ended questions and a clam tone of voice help to bring people together because they are behaviors that lead to create relationships. Workplace relationships become a lot stronger when people can effectively communicate what they need and allow others to do the same. The key relationships in the workplace though will be with the person or persons that you are supporting. Your skills in building a relationship will be important part of ensuring that the identified outcomes are met. Once people feel they can trust you and you have developed good working relationship communicating effectively should be easy. 3- Explain why it is important to observe an individual’s reaction when communicating with them. Not all people are able

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