Sandwich Blitz: Control Solutions

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Jo Lee Sandwich Blitz: Control Solutions MT140 Kaplan University How can Lei apply the four step control process outlined in the text to address the problem of misreporting hours? Setting performance standards The first thing that Lei needs to do is to set up a meeting with the employees and talk about the company rules and regulations and what is expected from each employee. Lei should also talk about setting company goals and employee performance. The policy and procedures should then be reviewed by everyone in the company. Also the employee handbook should be given to everyone so that they know what is expected of them. Lei should also talk about company performance and find ways to eliminate employees from reporting time not worked and create a work schedule that will work for everyone. Measuring performance Lei should come up with a plan to measure employee performance either by personal observation or written reports. I think that Lei would have to start observing the workers to make sure they are doing their jobs and then make up a written report. Give it to employees on a weekly basis so that they can see how their performance measures and what needs to be corrected; also awarding them for good work would increase leadership visibility. Comparing performance Lei needs to compare performance against the standards and determining deviations. She should compare the work accomplished against the expected work. She should also make it a point to compare the customer complaints to see if there are any deviations occurring now that did not happen before. Corrective Action By implementing the bureaucratic control system, Lei can now take the final step to ensure that operations are adjusted to achieve results, or if significant variances are discovered then Lei can take immediate and vigorous

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